Salesforce Solutions Engineer, Salesforce Administrator, Salesforce Marketing Cloud Administrator, Junior Salesforce Administrator

We are seeking Salesforce Solutions Engineers, Salesforce Administrators, Salesforce Marketing Cloud Administrators and Junior Salesforce Administrator to fill open positions in Chicago, IL and Boston, MA. There is a possibility for a fully remote arrangement for the right candidates. Email resumes to jobs@nextstepsystems.com.

Salesforce Solutions Engineer:

This Salesforce Solutions Engineer opening is a hands-on role configuring objects/fields and building automations, but it is critical that candidates also have experience working directly with stakeholders to understand their business needs and translate that into a technical design. Candidates residing in the Boston area would work in a hybrid onsite/remote arrangement. Open to fully remote for candidates outside of the Boston area.

Salesforce Solutions Engineer Responsibilities:
– Strategic planning and roadmap to optimize assigned Salesforce portfolio of products and services.
– Plan, conceive, architect, and design, implement and deploy Salesforce solutions to solve complex problems.
– Run, operate, manage, maintain, patch, upgrade systems, technologies and services in assigned Salesforce portfolio.
– Plan, define, adapt, implement, deploy and optimize processes, workflows, technologies to improve efficiency, productivity and effectiveness of operations.
– Maintain accurate, up-to-date data in assigned Salesforce portfolio of products and services.
– Track, report, manage and optimize Service Levels for Salesforce support.
– Define, document, design, build, test, and operationalize disaster recovery plans and capabilities, and mitigate business continuity risk.
– Define, keep up-to-date and enforce policies, standard practices and operating procedures and ensure continuous compliance with applicable regulations and organizational policies and standards.
– Perform all other duties as assigned. Adapt and adjust plans as required by changing circumstances.
– Need someone to come in and take ownership of Salesforce.

Salesforce Solutions Engineer Qualifications:
– Bachelor’s Degree required in computer science or closely related field from an accredited university.
– Must have 5+ years of prior experience working with Salesforce in an IT developer role.
– Experience configuring objects/fields and building automations is required.
– Ability to work directly with critical stakeholders to understand their business needs and translate that into a technical design is required.
– Need someone who has Salesforce knowledge on the development side and some on the Admin side.
– Need experience leading projects and meeting stakeholders to understand requirements to map out a plan of what objects and fields we need to accomplish this.
– Experience with Apex or more custom scripting is a plus.
– Experience in a big Salesforce environment.
– Salesforce Developer.
– Salesforce Administration.
– Need significant experience with formula fields and flows, screen flows and other types of automation. Building and troubleshooting automations.
– Experience building in Sandbox and publishing those changes into production environment with change sets.
– Experience installing and configuring applications from App Exchange.
– Experience with large data sets.
– Experience leading projects is needed.
– Salesforce Marketing Cloud experience.

Salesforce Administrator:

Looking for a Salesforce Administrator to triage and translate requirements from the business to develop well-designed solutions using the Salesforce platform.

Salesforce Administrator Responsibilities:
– Be responsible for users, permissions and page layouts, data loader, etc.
– Be involved in deployment, testing, and support phases, including code review processes and policy governance surrounding review.
– Be responsible for writing functional production code and custom/internal tools.
– Assist documentation of configurations and releases in knowledge repositories.

Salesforce Administrator Qualifications:
– Someone with a passion for Salesforce Administration.
– 3-5 years of Salesforce experience.
– Hands-on Structured Process experience.
– Experience working in a multi-tier, multi-promotion environment.
– Strategic thinker with strong business acumen.
– Well-versed in current technological trends.
– Excellent problem solver/analytical thinker.

Salesforce Marketing Cloud Administrator:

We are seeking a motivated and talented Salesforce Marketing Cloud Administrator to join our team. As the Salesforce Marketing Cloud Administrator, you will play a crucial role in managing and optimizing our marketing campaigns, ensuring effective customer engagement, and driving a positive client experience. The ideal candidate should have at least 4+ years of experience using Salesforce Marketing Cloud and be comfortable developing Journeys, working with data extensions, and operating within an omnichannel environment.

Salesforce Marketing Cloud Administrator Responsibilities:
– Collaborate with case teams/marketing team to develop and execute marketing campaigns using Salesforce Marketing Cloud.
– Build and manage client journeys, ensuring personalized and targeted messaging across multiple channels.
– Create and maintain data extensions within Salesforce Marketing Cloud, ensuring accurate and reliable data management.
– Perform data segmentation and analysis to support targeted marketing efforts.
– Monitor campaign performance and leverage analytics to identify opportunities for optimization and improvement.
– Assist in the development of marketing automation strategies to streamline processes and increase efficiency.
– Work closely with cross-functional teams to integrate Salesforce Marketing Cloud with other systems, such as Litify or digital marketing solutions.
– Provide support and training to users on Salesforce Marketing Cloud functionality and best practices.
– Stay up to date with the latest Salesforce Marketing Cloud features and industry trends, recommending innovative solutions to enhance marketing capabilities.
– Assist in the implementation of A/B testing, Einstein, and other optimization techniques to improve campaign performance.
– Collaborate with stakeholders to gather requirements, translate them into technical specifications, and execute marketing campaigns accordingly.
– Assist in troubleshooting and resolving technical issues related to Salesforce Marketing Cloud.

Salesforce Marketing Cloud Administrator Qualifications:
– Bachelor’s degree in Marketing, Computer Science, or a related field (or equivalent work experience).
– 4+ years of hands-on experience using Salesforce Marketing Cloud.
– Proficiency in developing customer journeys and automations within Salesforce Marketing Cloud.
– Strong understanding of data extensions and data management principles.
– Familiarity with omnichannel marketing concepts and strategies.
– Basic knowledge of HTML and CSS for email template customization.
– Analytical mindset with the ability to interpret and leverage data for campaign optimization.
– Excellent problem-solving skills and attention to detail.
– Strong communication and interpersonal skills.
– Ability to work effectively in a collaborative, cross-functional team environment.
– Salesforce Marketing Cloud certifications (e.g., Email Specialist, Journey Builder Specialist) are a plus.

Junior Salesforce Administrator:

This Junior Salesforce Administrator opportunity offers a clear path for career growth within Salesforce administration. The Junior Salesforce Administrator will have the opportunity to gain hands-on experience, earn additional Salesforce certifications, and eventually transition into a more senior Salesforce Administrator role or explore specialized Salesforce career paths, such as a Salesforce Developer. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform. The Salesforce user experience is of great importance to us; therefore, the Junior Salesforce Administrator should enjoy all aspects of user management, including support tickets, with user satisfaction prioritized. As a Junior Salesforce Administrator, you will play a pivotal role in supporting the organization’s Salesforce platform and helping to streamline business processes. This position emphasizes the creation of templates and the opportunity to develop your Salesforce skills. You will work on the Salesforce team to maintain and enhance the system, troubleshoot general user issues, and develop Litify and Salesforce Email Templates. The ideal candidate will be happy building out templates, learning about the firm’s business process, and growing their Salesforce skills. This position is onsite in Chicago for entry level candidates and possibly remote for experienced candidates.

Junior Salesforce Administrator Responsibilities:
– Create and maintain templates for various Salesforce objects, including email templates, Litify Merge Templates, and other document templates, to streamline communication both internally and externally.
– Assist in data quality management tasks, including data cleansing, data deduplication, and data import/export, to ensure accurate and reliable information within Salesforce.
– Provide day-to-day user support, addressing user inquiries, resolving general user issues, and assisting in user training and onboarding to promote Salesforce adoption and proficiency.
– Assist in the customization of Salesforce by configuring fields and objects.
– Create and maintain reports and dashboards to provide insights into operational performance, enabling data-driven decision-making.
– Maintain thorough documentation of Salesforce configurations, processes, and templates for reference and training purposes.
– Assist with user support tickets.
– Stay updated on the latest Salesforce features and best practices, proactively seeking opportunities to expand your Salesforce skills and certifications.
– Other duties as assigned.

Junior Salesforce Administrator Qualifications:
– Bachelor’s degree preferred.
– Certified Salesforce Associate or the ability to earn it within 6 months of hire.
– Certified Salesforce Administrator or the ability to earn it within 1 year of hire.
– A minimum of 6 months of Salesforce project knowledge and hands-on administration experience.
– A proactive attitude to platform enhancements.
– A desire to implement best practice solutions.
– Available and responsive to questions.
– Active in the Salesforce community.
– Strong computer proficiency; adept at learning new software.
– Strong diagnostic and problem-solving skills.
– Excellent written and verbal communication skills with the ability to communicate in both technical and non-technical language.
– Excellent people skills (outgoing, approachable, motivated to help), including the ability to train end users.
– Ability to work independently or as part of a team.
– Ability to conduct research into software issues functionality.
– Keen attention to detail and excellent organizational skills.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Maintain a strong understanding of technology and its application to achieve business objectives.
– Must be able to read, write, and speak fluent English.