Tier 2 / Tier 3 IT Support Specialist, Washington, DC

We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.

Tier 2 / Tier 3 IT Support Specialist Responsibilities:

– Provide escalated IT support.
– Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
– Support VIP users.
– Document and escalate issues as needed.

Tier 2 / Tier 3 IT Support Specialist Qualifications:

– Need 2 to 4 years of experience as an IT Support Specialist.
– Need experience with Microsoft 365.
– Need experience with VPN troubleshooting.
– Need experience with ServiceNow or similar ITSM.
– You should have an A+/Network+ certification.

Benefits include medical insurance, retirement plan, PTO, etc.

Keywords: Washington DC Jobs, Tier 2 / Tier 3 IT Support Specialist, Microsoft 365, VPN, ServiceNow, ITSM, A+, Network+, Windows, Printers, Peripherals, Washington DC Recruiters, IT Jobs, Washington DC Recruiting

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We help companies that are looking to hire Tier 2 / Tier 3 IT Support Specialists for jobs in Washington, DC and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

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