Tier 1-2 IT Support Analyst, Centreville, VA

We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client’s remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.

Tier 1-2 IT Support Analyst Responsibilities:

– Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments.
– Remote troubleshooting workstations, networks, and servers.
– Manage and support disaster recovery and business continuity solutions.
– Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
– Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
– Maintain and documentation for hardware, applications, and SOPs.
– Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
– Enjoy working in a team environment and communicate effectively.

Tier 1-2 IT Support Analyst Qualifications:

– Associates/Bachelor’s Degree in IT or related field.
– 1-3 years of Remote Support experience.
– Knowledge of the full stack of Microsoft desktop and server applications.
– Need experience with Office 365, Active Director, DNS, and DHCP.
– Experience with Mac devices.
– IT Certifications: Microsoft MCP or CompTIA A+.
– Knowledge of applications like AEC field such as AutoCAD and Revit.
– Technical Awareness: able to match resources to technical issues.
– Diagnosis skills of technical issues.
– Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
– Managed Services Provider (MSP) experience is a plus.
– Experience with ConnectWise is a plus.

Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, ConnectWise, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting

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