Technical Support Analyst, Firewalls and EndPoint Security Required
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Technical Support Analyst, Firewalls and EndPoint Security Required

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Technical Support Analyst, Firewalls and EndPoint Security Required, Chicago, IL

– Update and document external client issues.
– Perform analysis and determine client problems and document these issues.
– Provide solutions for network and system related issues and provides detailed documentation along with it.
– Assist customers for the purpose of improving processes related to system issues.
– Maintain error logs in coordination with it departments, and then maintains resolution reports, as well.
– Offer recommendations, based on various metrics, on how to improve the support process in its entirety.
– Document and catalogue the LAN/Network inventory for both hardware and software.
– Administer network, resolving network traffic situations, and monitoring network performance.
– Develop and maintain documentation and adhere to change management procedures and other networking processes and standards.
– Experience with industry-standard vulnerability management tools.
– Analyze and implement most effective method of correcting problems. Document problems and resolutions as necessary.
– Work with other departments to fulfill technical needs.
– Monitor, escalate and respond to security events.


– BS degree in Computer Science, Engineering or related field.
– Minimum 3 years experience in a technical support position.
– EndPoint Security, Firewalls, UPS Backup Power Systems and some Network related components is REQUIRED

    – Ability to analyze issues related to software’s and compatibility issues.
    – Windows 10 knowledge.
    – Excellent communication skills.
    – Certificates: Network Administration (Preferred).
    – Experience performing cause analysis regarding client issues, as they relate to the following environments: Desktop, Citrix, and Portal Connections.
    – Experience assisting clients by performing analysis of various issues relating to LAN, WAN, desktop computers, internet connectivity, and the installation of hardware and software.
    – Experience installing, configuring and maintaining network servers, devices and VPN’s.
    – Good knowledge of general networking concepts and IP Protocols.
    – Technical support to Symantec 2FA, Citrix and Active Directory.
    – Security and other risk prevention and Endpoint Security management.
    – Good understanding of the vulnerability identification, analysis, and scoring standard Common Vulnerability Scoring System (CVSS), as well as (CVE).
    – Demonstrated knowledge of information security programs and operations, data security practices and procedures.
    – Experience in SysAid ticketing system to supported in house and remote users.

    Keywords: Chicago IL Jobs, Technical Support Analyst, Technical Support, Windows 10, Network Administration, LAN, WAN, Networking, Symantec, Endpoint Security Management, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting

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