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ServiceNow ITOM Administrator/Developer, TS/SCI Security Clearance Required, Quantico, VA
Ready to hire a ServiceNow ITOM Administrator/Developer. Qualified candidates must have an active TS/SCI Security Clearance in JPAS without exceptions or flags. Military (Air Force, Army, Navy, Marines) experience is a big plus!
– Administer an on-premises version of ServiceNow which includes activities such as (but not limited to) installation, configuration, maintenance, updates, harden (STIG), administer, train, and document.
– ServiceNow Branding, Customization, and Translating User Requirements into Functionality.
– Develop, manage, and troubleshoot ServiceNow forms, client and UI scripts, business rules, and scheduled imports.
– Configure and troubleshoot SAML single sign-on for ServiceNow authentication and identity management.
– Candidate will work with a team of information systems integrators and developers to support intelligence content management, production, tracking, and dissemination activities.
– Candidate will define, develop, and implement technological solutions to support process standardization and improvement efforts.
– Knowledge Management activities.
– Process improvement.
– Maintain KM tools such as, but not limited to, SharePoint, Dynamics CRM, Service Now, and local product creation/dissemination system.
– STIG/POAM/Mitigation statements support with the Linux OS and Database.
– Documentation to include quick reference/admin guides.
– Shall meet DOD 8570 requirements for IAT II.
– TS/SCI clearance in JPAS without exceptions or flags is required.
– Must have Linux experience.
– Must have experience creating user and administrative documentation respective to ServiceNow.
– Must have experience training users on site specific customizations and processes.
– Must have familiarity with creating ServiceNow workflows, dashboards, custom lists.
– Must be able to interact with, extract, and translate customer requirements into working solutions.
– Experience with database administration, preferably MySQL or MariaDB.
– ServiceNow patching/upgrades.
– Perform daily, weekly, monthly checks and recommended maintenance on all KM resources.
– Intelink/IntelShare and available capabilities for potential use and integration.
– Knowledge of standard DoD and Marine Corps concepts, practices, and procedures.
– Familiarity with Navy/Marine Corps interoperability requirements is preferred.
– PowerShell scripting using any/all of the respective plugins related to the applicable technologies.
– Experience with Security Technical Implementation Guides (STIGs) and hardening respective Operating Systems and databases.
– Familiar with MS Dynamics CRM.
– Familiar with migrating on-premises services to the Cloud.
– Certification and Accreditation.
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