Network Engineer, Boca Raton, FL

We are looking for a Network Engineer. The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience. We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired. Travel to client sites in south Florida is required.

Network Engineer Responsibilities:

– Investigate user problems; determine possible solutions; test and implement solutions as appropriate.
– Handle incoming issues via tickets or phone and escalate as necessary.
– Follow up with customers and see all tickets through to timely resolution.
– Ensure proper recording and closure of all tickets.
– Create accounts and configure hardware as needed.
– Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
– Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
– Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

Network Engineer Qualifications:

– At least 5 years of experience required.
– Proficiency in English, written and verbal.
– Great troubleshooting and multi-tasking skills.
– Ability to do basic install, configurations and maintain personal computers, networks and related hardware and software.
– Ability to communicate basic technical information to nontechnical personnel.
– Knowledge of computer and/or network security systems, applications, procedures and techniques.
– Ability to identify and resolve computer system malfunctions and operations problems.
– Great Customer service orientation.
– Skill in establishing priorities.
– Great verbal and written communication skills.
– Valid Driver’s License required, ability and willingness to drive to different locations is required.
– Candidates must pass a background check.

Network Engineer Technical Qualifications:

– Knowledge of all Cisco Systems is highly desired.
– Windows XP and up, Mac OS X, Microsoft Office & Outlook, Adobe.
– Active Directory maintenance, and Exchange File Server.
– Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
– Client PC connectivity – Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting.
– Knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals.
– Knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection.
– Knowledge of: Methods and techniques used in troubleshooting computer and network problems.
– Principles and techniques of operating system and software maintenance, licensing, and backup.
– Software tools used to remotely support personal computers.
– Research techniques to support staying current and solving technical problems.
– Ability to learn and support new systems and applications.
– Knowledge of Cisco Voice a plus, but not required.
– Knowledge of Cisco wireless including wireless controllers a plus, but not required.
– Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
– CCNA level certification highly desired.

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