Network and Security Administrator, Washington, DC

The Network and Security Administrator position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This role will continuously work under the guidance of the IT Manager.

Responsibilities:

– Monitor company networks for security concerns.
– Network hardware upkeep, patching, issue troubleshooting.
– Administer internal and guest Wi-Fi, mobile hotspots.
– Security training for staff on topics such as phishing; test campaigns.
– Device management in Intune.
– Develop security/management policies for laptops and mobile devices.
– Develop and maintain documentation, knowledge base content, and tech troubleshooting best practices.
– Escalation point for service desk tickets.
– Identify recurring issues and help create solutions.
– Review and maintain inventory of IT assets.
– Other duties as assigned.
– Occasional travel may be required.

Qualifications:

– Bachelor’s degree preferred.
– Experience using a Helpdesk ticketing system.
– 3-5 years of general IT support experience.
– Strong knowledge of computer systems.
– Strong diagnostic and problem-solving skills.
– Experience troubleshooting Windows, Mac OS, and mobile devices.
– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
– Ability to work independently or as part of a team.
– Ability to conduct research into various computing issues as required.
– Keen Attention to detail.
– Experience supporting a remote workforce.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Must be able to read, write, and speak fluent English.

Keywords: Washington DC Jobs, Network and Security Administrator, Help Desk Ticketing Systems, IT Support, Windows, Mac OS, Mobile Devices, Network Security, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting

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