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Help Desk Technician – 6 Month Contract, Jacksonville, FL
We are seeking a Help Desk Technician for a 6 month contract. This position is 100% Onsite and NOT Remote. Candidates must be located in the Jacksonville, FL area.
Help Desk Technician Responsibilities:
– Provide end user support in two office locations (one mile apart).
– Be the first point of contact for all IT related issues and escalate to IT team located in California when needed.
– Troubleshoot any networking\audio\video issues.
– Assist in onboarding new employees.
Help Desk Technician Qualifications:
– At least 2 years of Desktop End User Support.
– Knowledge of Virtualized/VmWare environments.
– Knowledge of VmWare Horizon or similar Virtual Desktop Infrastructure (VDI) solution.
– Must have a car to drive between two offices (one mile apart).
– Experience troubleshooting Windows/MacOS laptops.
– Experience fixing audio video issues related to VOIP (Cisco).
– Knowledge of Okta or similar IDM/IAM solution.
– Experience troubleshooting Wi-Fi/Network related issues.
– Knowledge of Office 365 Suite.
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