Help Desk Technician – 6 Month Contract, Jacksonville, FL

We are seeking a Help Desk Technician for a 6 month contract. This position is 100% Onsite and NOT Remote. Candidates must be located in the Jacksonville, FL area.

Help Desk Technician Responsibilities:

– Provide end user support in two office locations (one mile apart).
– Be the first point of contact for all IT related issues and escalate to IT team located in California when needed.
– Troubleshoot any networking\audio\video issues.
– Assist in onboarding new employees.

Help Desk Technician Qualifications:

– At least 2 years of Desktop End User Support.
– Knowledge of Virtualized/VmWare environments.
– Knowledge of VmWare Horizon or similar Virtual Desktop Infrastructure (VDI) solution.
– Must have a car to drive between two offices (one mile apart).
– Experience troubleshooting Windows/MacOS laptops.
– Experience fixing audio video issues related to VOIP (Cisco).
– Knowledge of Okta or similar IDM/IAM solution.
– Experience troubleshooting Wi-Fi/Network related issues.
– Knowledge of Office 365 Suite.

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We help companies that are looking to hire Help Desk Technicians for jobs in Jacksonville, Florida and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

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