Clinical Application Support Specialist, Electronic Health Record (EHR) Required, Chicago, IL

The Clinical Application Support Specialist will provide oversight, support, troubleshooting and technical administration of the Electronic Health Record (EHR), Provider Management Systems (PMS) and grant- supporting applications. The Clinical Application Support Specialist will offer day-to-day support to clinical and non-clinical staff to ensure proper usage of system resources. The Clinical Application Support Specialist is an integral resource to the company’s super-user group. A valid driver’s license is required for this position. This company has multiple clinics all in North Chicago and within 30 minutes of each other. Travel varies day by day depending on which clinics need assistance. Must be located in Chicago and willing to travel between 16 clinics in North Chicago.

Clinical Application Support Specialist Responsibilities:

– Provide technical support for issues related to clinical support applications including the PMS’s, EHR’s, and grant supporting applications during clinic hours and within the on-call schedule.
– Assist in first-level application technical support in investigating and resolving issues related to the EHRs, interfaces, patient portal, and other clinical applications.
– Direct the EHR’s clinical application users including user account maintenance.
– Respond to staff inquiries concerning systems operation, diagnosing system hardware, software, and operator problems via Help Desk System.
– Provide users with instruction in use of equipment, software, and manuals as related to PMSs, EHRs, clinical, and grant-supporting applications.
– Assist in implementing EHR downtime procedures, configuration, maintenance, and the expansion of the system to other locations.
– Coordinate EHR activities with help desk, network services, or other information systems groups.
– Regularly communicate and/or update Manager on operational and systems issues/changes and status or escalation needs. Frequently communicate with external Information Technology (IT) contractors to ensure all escalated issues are addressed in a timely fashion, including internal system upgrades and clinical applications issues.
– Maintain and track Tapestry-provided equipment, including managing loaner devices and coordinating the shipment of devices for repair.
– Must possess a valid driver’s license and be able to travel between all 16 health center locations as needed.
– Must be able to effectively manage multiple tasks and priorities in a dynamic environment.
– Participate in ongoing learning and professional development to stay current with evolving technologies, systems, and best practices relevant to the role.
– May be required to work after hours or on weekends to support special projects or system implementations.

Clinical Application Support Specialist Qualifications:

– Minimum of 2 years of experience in a project-based environment, healthcare IT applications, or customer service; experience in a healthcare setting is preferred.
– Familiarity with Electronic Health Record (EHR) systems, particularly AthenaOne or Athena Practice.
– Proficiency in MS Office applications and Windows operating systems.
– Strong oral and written communication skills, with demonstrated public speaking ability and effective interpersonal skills.
– Commitment to ongoing learning and professional development in health IT systems and practices.
– Valid driver’s license required.

Benefits include medical insurance, retirement plan, PTO, etc.

Keywords: Chicago IL Jobs, Clinical Application Support Specialist, IT Healthcare Applications, Customer Service, Electronic Health Records, EHR Systems, AthenaOne, Athena Practice, MS Office, Windows, PMS, Power Management Systems, Healthcare Information Technology, HIT, Help Desk, IT Support, Chicago Recruiters, IT Jobs, Chicago Recruiting

Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.

We help companies that are looking to hire Clinical Application Support Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters