Interviewing Helpdesk Technician / Service Desk, Level 1 & 2 NOW!

We are searching for Helpdesk Technician/Service Desk, Levels 1 and 2 for immediate hire

Looking for 1+ years of experience with O365 and good customer service skills. SharePoint and G-Suite skills are a plus.

Email your resume to jobs@nextstepsystems.com today!

Helpdesk Technician/Service Desk, Level 1 (Chicago, IL):

This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.

Helpdesk Technician, Level 1 Responsibilities:
– Monitor the company’s IT ticketing system.
– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
– Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
– Research potential software solutions as needed.
– Train end users as necessary in the proper use of IT software and equipment.
– Perform software and hardware installations and maintenance.
– Support new hires with equipment and software purchasing and set-up.
– Identify recurring issues and help create solutions.
– Review and maintain inventory of IT assets.

Helpdesk Technician, Level 1 Qualifications:
– Bachelor’s degree is preferred.
– Experience using a Helpdesk ticketing system.
– 1-2 years of general IT support experience.
– Strong knowledge of computer systems.
– Strong diagnostic and problem-solving skills.
– Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
– Ability to work independently or as part of a team.
– Ability to conduct research into various computing issues as required.
– Keen Attention to detail.
– Experience supporting a remote workforce.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Must be able to read, write and speak fluent English.

Helpdesk Technician/Service Desk, Level 2 (Chicago, IL):

This Helpdesk Technician, Level 2 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.

Helpdesk Technician, Level 2 Responsibilities:
– Monitor the company’s IT ticketing system.
– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
– Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
– Research potential software solutions as needed.
– Train end users as necessary in the proper use of IT software and equipment.
– Perform software and hardware installations and maintenance.
– Support new hires with equipment and software purchasing and set-up.
– Identify recurring issues and help create solutions.
– Review and maintain inventory of IT assets.

Helpdesk Technician, Level 2 Qualifications:
– Bachelor’s degree is preferred.
– Experience using a Helpdesk ticketing system.
– 3-5+ years of general IT support experience.
– Strong knowledge of computer systems.
– Strong diagnostic and problem-solving skills.
– Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
– Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
– Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
– Ability to work independently or as part of a team.
– Ability to conduct research into various computing issues as required.
– Keen Attention to detail.
– Experience supporting a remote workforce.
– Ability to multi-task and adapt to changes quickly.
– Ability to collaborate across functional teams.
– Must be able to read, write and speak fluent English.