Managed Services IT Engineer / IT Consultant, Boston, MA

We are seeking a Managed Services IT Engineer / IT Consultant to join a team of IT professionals. Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of respected leadership. This position is 100% Onsite.

Responsibilities:

– Work on-site, along with less common off-site visits at specific client locations.
– Serve as Tier III Escalation Technician.
– Assist clients in day-to-day management of all systems, effectively leveraging technology in administration, operations, and service delivery.
– Diagnose and troubleshoot problems to strategically advise and resolve tech issues.
– Deliver all necessary documentation/report to clients as required.
– Serve as escalation point for tickets requiring extensive analysis, troubleshooting, and resolution.
– Identify, report, and enforce improvements in existing escalation system.
– Maintain Help Desk duties and contribute to the knowledge bank.

Qualifications:

– Bachelor’s degree (preferred but not required).
– Proficient with Windows Server, Windows Desktops, Infrastructure, and Cloud Services.
– Fundamental knowledge on network and desktop operating systems, information worker applications, messaging, management and operations, and security.
– Available for on-call rotation, approximately every 6 weeks.
– Experience with ConnectWise is preferred.
– Current industry certifications is preferred.
– Ideal candidate characteristics: detail-oriented; solid communications skills (verbal & written); professional & positive attitude; customer-focused; genuine desire to learn; self-motivated; follows protocols and procedures; independent thinker; self-starter; team player.

Keywords: Boston MA Jobs, Managed Services IT Engineer IT Consultant, Windows Server, Windows Desktop, Infrastructure, Cloud Services, Escalation Technician, Network, Databases, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting

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