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Ready to hire! Hiring 3! The company offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits. Looking for 3 System Support Engineers to join a dynamic and trend-setting team. Fun and challenging work environment. Fast-paced company where the business is continually expanding. Work on cutting-edge projects.
You will be responsible for inbound/outbound requests for technical and other support activity. Interact with client company agents and personnel professionally. Courtesy, energy, motivation, tact and diplomacy are essential elements for success in this role. Your work will involve communicating with internal and external customers, generally regarding routine matters for purposes of giving or obtaining information which may require some decision. Customer service is paramount.
-Ensure regular maintenance, including checking logs and back-ups are timely and effective.
-Identify, research and resolve technical problems.
-Ensure processes and procedures are followed by support personnel.
-Document, track and monitor problems to ensure resolution in a timely manner.
-Proactively solve problems and recommend preventive options to stay ahead of future problems.
-Continually investigate ways to improve service and increase value to the client.
-Ensure any changes that need to be escalated are executed appropriately - mainly changes that will affect schedule, scope or Budget.
-Need Managed Service Provider Software experience.
-3-5+ years of experience with Microsoft based technologies and systems.
-3-5+ years of Windows 2000/2003/2008 Server.
-1-5+ years of SBS Server 2003 and or 2008, 2011.
-1-5+ years of Exchange, SQL.
-MS Office skills in a systems implementation and/or systems administration role.
-1-3+ years of Cisco ASA, PIX, SonicWALL experience desirable.
-1-3+ years of VMware and/or Citrix experience desirable.
-Previous experience with technical support too small to medium size businesses.
-Ability to provide afterhours client support is a must.
-Ability to assume responsibility for the overall performance of the team.
-Ability to lead the team to ensure high quality service.
-Knowledge of Kaseya.
-Knowledge of Connectwise.
-MCSA or MSCE desirable, A+, Net+, CCNA.
services by Next Step Systems - www.nextstepsystems.com
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