Account Manager, Chicago, IL Back>>

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Account Manager for Toyota T2, Hino & Subaru account.  Maintain current business and expands sales to responsible account by cultivating a strong relationship with customer.  Sales planning/Delivery follow up/Quotation/Annual cost down activity/Support technical exhibition/Resolve customer problems/complaints, etc.


-Exert maximum effort to achieve maximum sales for Subaru Business.
-Gather information and conduct market research on products, trends and the competitive environment.
-Interface with the customer to understand the customer's overall objectives and requirements.
-Develop short-term sales plans (1-12 months) and provide reports on sales activities/results each month.
-Support Sales Manager in preparing and implementing mid-term sales plan.
-Create and submit quotations which are subject to the Sales Manager’s approval.
-Contact customers on a regular basis to maintain account relationship, advise of new product and service offerings, and -obtain feedback on products.
-Provide direct customer service to resolve product or service issues.  Contact at customer is usually at the Buyer level to upper management.
-Coordinate with other internal groups such as Engineering or Quality to expedite the resolution of customer problems/complaints.
-Prepare and conducts technical/product presentations and demonstrations.
-Participate in trade shows by representing the organization and sharing information on products.
-Provide feedback to marketing and product engineering teams for future product enhancements.
-Share ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
-Serve as main contact for all Pre-Production coordination (parts deliveries, purchase orders etc.).
-Assist Sales Manager with related QS 9000 documentation.
-Other duties as assigned.


To perform the job successfully, an individual should demonstrate the following competencies:  Customer Service - Manage difficult or emotional customer situations; Respond to requests for service and assistance.  Interpersonal - Focus on solving conflict, not blaming.  Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Demonstrate group presentation skills. Team Work - Put success of team above own interests. Written Communication – Write clearly and informatively. Quality Management - Look for ways to improve and promote quality. Business Acumen - Understand business implications of decisions. Cost Consciousness - Contribute to profits and revenue. Diversity - Show respect and sensitivity for cultural differences. Ethics - Treat people with respect. Organizational Support - Follow policies and procedures. Strategic Thinking - Analyze market and competition; Identify external threats and opportunities. Planning/Organizing - Prioritize and plan work activities; Use time efficiently; Set goals and objectives. Professionalism - Approach others in a tactful manner; Follow through on commitments.


Bachelor's degree or equivalent in Engineering or Business Administration with a minimum of five years OEM sales/account management experience, preferably in audio systems. Able to use a wide degree of creativity and latitude in decision-making to maintain and grow business.  Experience working with Japanese OEM customers a plus.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read/write/speak Japanese is a plus, but not a mandatory requirement.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk and sit.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Distance vision.

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