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Bilingual Quality System Support


Together with the Manager of Quality Management Systems, develop and maintain TS16949 documents.  Work with various internal groups to ensure compliance and continual improvement of TS16949 Quality Management System and processes.  Plan, analyze, manage, and coordinate activities with the leadership and negotiation skill in developing quality improvement system to achieve customer satisfaction and cost reduction


-Perform as a Quality Analyst for quality related system and quality information system improvement with managers from multiple departments.
-Coordinate and manage resources for quality system (internal & external).
-Analyze, plan, and coordinate top management on Quality analyst results to enhance quality assurance system in North America.
-Coordinate information flow related to quality in emerging businesses and work with related functions on quality information gathering and reporting.
-Plan, design, develop and implement quality information system such as monitoring, warning, and forecasting.
-Set definitions of quality data update and plan, schedule, and coordinate work flow/procedure for quality department with top managements such like Senior Managers, Directors, and VPs.
-Coordinate work for successful implementation on a series of corporate quality information systems within North America or Overseas.
-Analyze key customer quality and satisfaction indexes such as J.D. Power IQS, report findings to improve product quality, and conduct special projects for enhancement.
-Negotiate and develop quality cost reports in order to request reimbursement for Cost of Quality.
-Perform continuous process improvement activities (Kaizen).
-Support QA management activities including training facilitation, recordkeeping, database etc.
-Assist/support QA management with presentation.
-Plan and conduct employee training for TS16949:2009.
-Support Management on special projects.


To perform the job successfully, an individual should demonstrate the following competencies:
-Analytical:  Design work flows and procedures.
-Problem Solving:  Gather and analyze information skillfully.  Communicate changes and progress.
-Oral Communication:  Listen and get clarification.  Demonstrate group presentation skills.
-Written Communication:  Write clearly and informatively.
-Judgment:  Exhibit sound and accurate judgment.
-Planning/Organizing:  Prioritize and plan work activities.
-Quality:  Demonstrate accuracy and thoroughness; look for ways to improve and promote quality.


4 years college degree in Manufacturing Engineering or System Engineering with knowledge of TS16949 & ISO9001 standards Procedure or work instruction experience will be a plus.  Must have good analytical skills and Process improvement skills and advanced administrative experience handling/coordinating projects using various computer program (e.g. SharePoint).

Language Ability:
Good written and verbal communication skills are required.  Bilingual with Japanese skills.

Certificates and Licenses:
TS16949/ISO9001 Internal audit or lead auditor certification or ASQ CQA or CQE will be a plus.

Work Environment:
Work is typically performed in a sedentary office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position might require limited travel to review Process and assist on Process Mapping and procedure creation activities at other FTCA sites.

Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to type and organize documents or records and documents filing and computer filing.

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