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Customer Service Engineer, IBM, Minneapolis, MN Back>>

Minneapolis, MN, Customer Service Engineer, Technical Support, Break fix, Hardware, IBM, Sun, Dell, HP Servers

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Customer Service Engineer / Server Support

Tuesday thru Saturday, 6:00 p.m. to 3:00 a.m.

$18-$23 per hour plus medical/dental plan, 401K, paid personal time off and paid overtime.

Qualified candidates must be able to clear 7 year criminal and DMV background checks and drug screen. Also must have a current driver’s license and proof of insurance.

Qualified candidates must be flexible to work overtime as needed, and must be able to work weekends, shift and/or rotational schedule as required.

Responsibilities:
-Provide server, tape, and library hardware diagnosis and repair.
-Provide onsite service to meet 24x7 SLA.
-Provide documentation for testing activities and assigned projects.
-Identify and coordinate all customer service related activities and objectives with assigned customer base.
-Establish and grow effective service relationships with assigned customer base.

Qualifications:
-Minimum educational requirement of a H.S. Diploma or GED equivalent.
-2-5 years technical experience in an hardware BREAK/FIX environment for enterprise level servers (HP, Dell, IBM, Sun, etc.), disk and tape storage arrays and libraries.
-Excellent oral and written communication skills required.
-Ability to multi-task and maintain priorities.
-Experience in a role involving direct customer contact (internal and external customers).
-Must be able to lift a minimum of 50 pounds.
-Must be a self-motivated team player and able to immediately contribute to a fast paced, deadline intensive environment.
-Proficiency in Windows based applications, WORD and EXCEL.
-Must have an insured vehicle, possess a valid driver's license and a good driving record.
-Must be a US citizen.
-Must be able to pass a drug and background check.
-Must be able to work weekends, shift and/or rotational schedule as required.
-A+, N+, and Server + Certification a plus.

Information Technology Jobs, IT Jobs, Minneapolis, MN, Minnesota, Customer Service Engineer, Technical Support, Break fix, Hardware, IBM, Sun, Dell, HP Servers

 

 

Recruiting services by Next Step Systems - www.nextstepsystems.com




 

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