Trade Support Engineer, Chicago, IL Back>>

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Trade Support Engineer


-Work as part of a team to establish best-in-class support processes to ensure flawless operation of production trading technologies, flawless software deployment and configuration processes, and proactive monitoring and support to anticipate and avoid issues before they occur.
-Ensure maximum trading system availability to avoid missing any key trading opportunities.
-Provide support for Chicago, NY, and London-based trading groups’ production systems across a variety of asset classes.
-Provide support for proprietary trading systems deployed across a multi-platform production environment (Linux and Windows).
-Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate.
-Support core market connectivity and intact with exchanges regarding trade order activity, connectivity, and other related technical support issues.
-Communicate with, and support, the trade operations team.
-Work closely with DBA’s, core development, back office systems, QA Testers, Infrastructure and management teams when deploying production releases and troubleshooting technical issues.


-Willing to work a flexible/rotating schedule across multiple shifts:  1st, 2nd and 3rd shift required.
-Self-motivated and intellectually curious to continually self-improve and seek continual improvements of production support function.
-3+ years of prior experience working with FIX protocol and alternative exchange protocols.
-7+ years of script development preferably with 5+ years Perl or Python experience.
-5+ years SQL experience, queries/updates/table creation/basic database maintenance.
-7+ years Linux platform support.
-5+ years Windows platform support.
-5+ years’ experience in support role of electronic trading systems for financial firm; prior experience at proprietary trading firm preferred.
-Prior experience supporting mission critical, high performance applications, process monitoring, and troubleshooting.
-Demonstrated knowledge of network communications, including use of multicast networking.
-Excellent oral and written communication skills.
-B.S. in Computer Science or equivalent degree.

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