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Client Support & Implementation Engineer
The successful candidate will be a self-starter who has demonstrated the ability to function independently in a fast-paced, dynamic, and demanding trading environment. This person will be intellectually curious, intuitive, rigorous, trustworthy and have the highest ethical standards. In addition, (s)he will be affective addressing a number of internal and external audiences in a professional manner. This person will add value by working on a number of simultaneous projects with minimal supervision and exemplary follow-through.
-Work directly with clients to maintain 100% uptime.
-Diagnose and resolve all technical issues.
-Track, analyze and report on all incidents.
-Monitor real-time events and implement solutions for production environments.
-Liaison with various parties for problem resolution and satisfying client inquiries.
-Follow established guidelines around application/client management procedures and processes.
-Pre-market open and market close checkouts of applications and flows.
-Participate in client specific/client wide rollout/campaign initiatives.
-Assist with coordinating business events, releases and participate in testing/training.
-Bachelor’s degree or higher (Computer Science/MIS preferred).
-5+ years of experience in a related field.
-Working knowledge of Linux, SQL, Python/Perl, FIX and RDBMS.
-Proven track record in a customer facing technology support role.
-Ability to establish & maintain relationships with clients and deploy a high-touch customer service approach.
-Substantive domain knowledge; financial products (Equities preferred), flows, markets etc.).
-Ability to quickly learn, creatively solve problems, effectively prioritize, and execute tasks in a fast paced, dynamic environment.
-Ability to work independently and within a team, and to professionally interact with clients.
-Strong written and verbal communication skills required.
services by Next Step Systems - www.nextstepsystems.com
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