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ERP Systems Manager
-Manage Systems Administrators who are responsible for system maintenance; monthly and quarterly system software updates to the server; month-end maintenance to the server, quarterly software updates and maintenance to the server, software updates to the server itself.
-Interact with the ERP software provider support staff on a daily basis, describing in detail any problems the system has, working with tech support to find a solution to problems or new business requirements.
-Interact with inside staff on a daily basis; work with sales to solve problems or answer questions they have.
-Work with Account set-up team on complex customer requirements i.e. customer specific invoicing, ship to locations, budgets, approvals, etc.
Interact with customers on a daily basis, over the phone, via email or going to a customer’s site, addressing any concerns or questions customers have, helping to come up with resolutions to any problems.
-Be responsible for 3-4 direct reports.
-ECI/DDMS Software Management a plus
-Keep ERP and eCommerce Systems running
-Support ERP Administrators
-Need to be able to multi-task
-Need hands-on experience running systems
services by Next Step Systems - www.nextstepsystems.com
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