Next Step Systems
Technical Support Representative – Work From Home
This is a 100% Remote opportunity. Candidates located in the Chicago area is a plus. The hours for this opening would likely be either 8am to 5pm CST or 3pm to 11pm CST, Sunday through Thursday or Tuesday through Saturday. We need help with coverage on the weekends, but we are only expecting one weekend day and not both Saturday and Sunday.
– Provide technical support services for Linux-based deployments: Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, AWS and Digital Ocean public cloud deployments.
– Participate as a team member with triage, diagnoses, troubleshooting, escalation, resolve challenging technical issues, automation, and documentation.
– Manage incoming support requests by Telephone, E-Mail, and Ticketing System.
– Reimage servers, optimize server configurations, and perform software installations.
– Investigate Abuse and Security violations.
– 2-3 year experience in customer support/service.
– Supporting customers’ email and hosting experience is required.
– Phone support and password reset experience is required.
– Experience as System Administrator, or End User of a Linux Operating System.
– General Understanding of Networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multi-task and adapt to changes quickly.
– Ability to prioritize work and work within a project management system.
– Excellent customer service skills, eager to learn and advance, positive personality, self-motivated with an ability to work in a fast paced environment.
Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, TCP/IP, DNS, Routing, Email, Networking, Systems Administrator, VPS, Servers, Data Center, AWS, Digital Ocean, Cloud, Illinois Recruiters, IT Jobs, Illinois Recruiting
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