Next Step Systems
Federal Install Support Service Technician, TS/SCI with Full Scope Poly, Manassas, VA
– Hands-on data center hardware troubleshooting and repair on a large Federal Government contract.
– Assist in system installations and troubleshooting following government and company directed standards.
– Work across team to share best practices.
– US Citizen, TS/SCI Security Clearance with Full Scope Poly.
– Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience.
– Strong collaboration skills; works well on a team.
– Excellent communication and troubleshooting skills.
– Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment.
– Experience with configuration management tools.
– Security+ or CISSP certification.
– Strong analytical skills demonstrating the ability to define, collect and analyze data, establish facts, draw valid conclusions, and make logical recommendations.
– Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
– Demonstrated experience performing and assisting with equipment specification, setup, problem resolution, network support, etc. related to computer hardware and software and providing assistance to users.
– Ability to apply DISA STIGs and resolve security vulnerabilities.
– Strong knowledge of Information Technology Service Management, ITIL preferably.
– Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
– Experience working in customer environment.
– Ability to conduct on-the-job training.
– Experience writing and troubleshooting scripts.
– ServiceNow, SolarWinds, Splunk experience.
– Basic knowledge of networking concepts and technologies.
– Experience with server virtualization products (VMware, OpenStack).
– Working knowledge of at least one scripting language.
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