We are searching for qualified candidates to fill Manager, Unified Communications, Network Engineering Manager and Senior Manager, Enterprise Systems Integrations openings
The Manager, Unified Communications and Manager, Network Engineering can be located in Boston, MA, New York, NY or Washington DC. The Senior Manager, Enterprise Systems Integrations can be located in Boston, MA or New York, NY.
Interested and qualified candidates, please email your resume to us at jobs@nextstepsystems.com for immediate review and consideration.
Manager, Unified Communications:
Boston, MA | New York, NY | Washington DC
We have a great opportunity for a Manager, Unified Communications. The Manager, Unified Communications, will lead the organization’s unified communications strategy, implementation, and operations. The successful Manager, Unified Communications will oversee a team of engineers and administrators responsible for managing critical platforms such as Microsoft Teams (chat, conferencing, and calling), Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM), and ensure seamless communication services across the enterprise. This role requires hands-on technical expertise, proven leadership skills, and experience migrating legacy collaboration and telecom systems to modern cloud-based platforms. The Manager, Unified Communications, will collaborate with cross-functional teams, drive system optimization, ensure operational excellence, and deliver a superior user experience for all communication and collaboration tools. Candidates must have Cloud Networking experience. This position is 100% Remote but can transition to hybrid or fully onsite in the future, so candidates must be local.
Manager, Unified Communications Responsibilities:
– Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN integration).
– Manage Microsoft 365 email administration, including email security, compliance, and reliability.
Administer Microsoft OneDrive, including storage policies, sharing permissions, and data governance.
– Maintain Cisco Unified Communications Manager (CUCM) environment during transition to Microsoft Teams Calling.
– Work as part of a cross-functional team to migrate collaboration and telecom solutions across the firm from legacy on-premise solutions to modern cloud-environments.
– Lead the planning and execution of telephony migrations from legacy platforms (e.g., Cisco CUCM) to Microsoft Teams Calling.
– Ensure minimal disruption during migrations, including testing, user training, and post-migration support.
– Manage a team of engineers and administrators, providing mentorship, performance evaluations, and career development opportunities.
– Assign tasks, monitor progress, and ensure team deliverables meet organizational standards and timelines.
– Design and implement advanced call routing features such as hunt groups, auto-attendants, and call queues within Microsoft Teams.
– Troubleshoot and resolve complex telephony and communication issues.
– Develop and execute a unified communications roadmap aligned with business goals.
– Evaluate emerging technologies and recommend improvements to enhance productivity and collaboration.
– Monitor system performance, uptime, and security for all unified communications platforms.
– Establish and maintain policies, procedures, and documentation for system administration and user support.
– Ensure compliance with organizational security standards and industry regulations (e.g., GDPR, ISO 27001).
– Partner with IT leadership, business units, and vendors to align communication tools with organizational needs.
– Serve as the escalation point for complex technical issues and user concerns.
– Oversee end-user training programs for Microsoft Teams, OneDrive, and other collaboration and communications tools to maximize adoption and proficiency.
– Coordinate with helpdesk teams to resolve escalated support tickets.
Manager, Unified Communications Qualifications:
– Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
– Minimum of 7 years of experience in IT, with at least 3-5 years focused on unified communications and collaboration technologies.
– Strong knowledge of Cisco CUCM configuration, troubleshooting, and maintenance.
– Proven experience managing Microsoft Teams for chat, conferencing, and enterprise voice/calling.
– Hands-on experience with Microsoft 365 Mail administration and Microsoft OneDrive management.
– Demonstrated success in migrating telephony platforms (e.g., Cisco CUCM) to cloud-based solutions such as Microsoft Teams Calling.
– Experience with Cisco Unified Communications Manager (CUCM) or similar telephony solution, including call routing, hunt groups, and system maintenance.
– 3+ years of experience managing a team of technical professionals (engineers/administrators).
– Experience with additional collaboration tools (e.g., Zoom, Slack) for comparative knowledge.
– Knowledge of cloud telephony providers (e.g., Direct Routing, Operator Connect) for Microsoft Teams.
– Familiarity with PowerShell scripting for Microsoft 365 automation.
– Understanding of cybersecurity best practices for unified communications systems.
– Vendor management experience with Microsoft, Cisco, or telephony service providers
– Expertise in Microsoft 365 administration, including Exchange Online, Teams, OneDrive, SharePoint, and Entra.
– Proficiency with MS Teams calling, including voice policies, dial plans, and integration with PSTN/SBCs.
– Familiarity with network protocols (e.g., SIP, VoIP, QoS) and telephony infrastructure.
– Experience with call center technologies and reporting tools is a plus.
– Exceptional leadership and team management abilities.
– Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
– Project management experience, with a track record of delivering initiatives on time and within budget.
– Relevant certifications preferred (e.g., Microsoft 365 Certified: Teams Administrator, Cisco CCNP Collaboration, ITIL).
Manager, Network Engineering:
Boston, MA | New York, NY | Washington DC
We have a great opportunity for a Manager, Network Engineering. The Manager, Network Engineering will lead the network infrastructure strategy, design, and operations. The successful Manager, Network Engineering will oversee a team of network engineers, manage advanced networking technologies including Wi-Fi, BGP, global WAN, SD-WAN, and cloud connectivity (Azure/AWS), and ensure robust, secure, and high-performing network services across multiple geographic locations. This role requires deep technical expertise in routing protocols, traffic prioritization (QoS), and on-premises-to-cloud connectivity, combined with proven leadership skills to manage distributed teams. The Manager, Network Engineering will drive network innovation, optimize performance, and collaborate with cross-functional teams to support business-critical applications and services. Candidates must have Cloud Networking experience. This position is 100% Remote but can transition to hybrid or fully onsite in the future, so candidates must be local.
Manager, Network Engineering Responsibilities:
– Manage global Wide Area Network (WAN) operations, ensuring high availability, scalability, and performance.
– Lead the deployment and optimization of Software-Defined WAN (SD-WAN) solutions to enhance network agility and cost-efficiency.
– Oversee the design, implementation, and maintenance of multiple networks connecting via advanced routing protocols such as BGP, OSPF, EIGRP.
– Design and manage on-premises-to-public-cloud connectivity, including hybrid network architectures.
– Set up and maintain cloud networking environments in Microsoft Azure and/or Amazon AWS, including VPCs, VPNs, and Direct Connect/ExpressRoute.
– Ensure seamless integration of cloud-based services with enterprise network infrastructure.
– Implement and refine Quality of Service (QoS) policies for traffic prioritization, ensuring optimal performance for critical applications (e.g., VoIP, video, business systems).
– Monitor and troubleshoot network latency, packet loss, and bandwidth utilization.
– Manage a distributed team of network engineers across multiple geographic locations, fostering collaboration and accountability.
– Coordinate resource allocation and project assignments to meet organizational goals.
– Provide mentorship, conduct performance reviews, and develop career growth plans for team members.
– Develop and execute a network engineering roadmap aligned with business objectives and technological advancements.
– Evaluate emerging network technologies (e.g., zero-trust networking, 5G) and recommend adoption where beneficial.
– Ensure network uptime, security, and compliance with industry standards (e.g., ISO 27001, NIST).
– Establish monitoring tools, high availability configurations and disaster recovery plans for network infrastructure.
– Maintain detailed documentation of network configurations, policies, and procedures.
– Partner with IT leadership, application teams, and external vendors to align network capabilities with organizational needs.
– Act as the escalation point for complex network issues and outages.
– Lead network-related projects, such as infrastructure upgrades, cloud migrations, or SD-WAN rollouts, delivering on time and within budget.
Manager, Network Engineering Qualifications:
– Bachelor’s degree in computer science, Network Engineering, or a related field (or equivalent experience).
– Relevant certifications preferred (e.g., CCNP, CCIE, AWS Certified Advanced Networking, Azure Network Engineer Associate).
– Minimum of 7 years of experience in network engineering, with at least 4-6 years in a leadership or managerial role.
– Candidates must have Cloud Networking experience.
– Extensive experience with advanced routing protocols (e.g., BGP, OSPF, EIGRP) and Wi-Fi network design/optimization.
– Proven expertise in managing global WAN environments and SD-WAN deployments.
– Hands-on experience establishing on-premises-to-cloud connectivity and setting up cloud networking in Azure and/or AWS.
– Demonstrated success managing network teams across multiple geographic locations.
– Knowledge of automation tools (e.g., Ansible, Python) for network configuration and management.
– Familiarity with zero-trust security models and network segmentation.
– Background in managing vendor relationships with ISPs, hardware providers, or cloud service providers.
– Understanding of compliance frameworks (e.g., PCI-DSS, SOC 2) as they relate to network infrastructure.
– Deep knowledge of routing and switching technologies (e.g., Arista, Brocade, Cisco).
– Experience in SD-WAN platforms (e.g., CATO, Palo Alto, Silver Peak).
– Expertise in QoS configuration and traffic engineering for enterprise networks.
– Familiarity with network security tools (e.g., firewalls, IDS/IPS) and protocols (e.g., IPsec, SSL).
– Experience with network monitoring tools (e.g., SolarWinds, Wireshark, Scrutinizer).
– Strong leadership and team-building skills, with experience managing remote or distributed teams.
– Excellent problem-solving and analytical abilities.
– Superior communication skills, capable of translating technical details for diverse audiences.
– Proven project management experience with a focus on delivering complex initiatives.
Senior Manager, Enterprise Systems Integrations:
We have a great opportunity for a Senior Manager, Enterprise Systems Integrations. The Senior Manager, Enterprise Systems Integrations, will define and implement the company’s systems integrations strategy in support of the organization’s overall business strategy. This is a newly created role that will transform integrations capabilities and move towards an Integrations Platform as a Service (IPAAS) in order to speed up the delivery of critical systems integrations enabling streamlined workflow and automation across the business. Candidates must have experience with Enterprise Business Systems, HRIS, CRM, ERP Systems and how they intercommunicate. This position is 100% Remote but can transition to hybrid or fully onsite in the future, so candidates must be local.
Senior Manager, Enterprise Systems Integrations Responsibilities:
– Understand the enterprise systems landscape, why systems are being used and how these systems need to communicate with each other, in order to have a deep grasp on the overall business operation.
– Oversee strategic integration initiatives and deliver a new Integration Platform as a Service (iPaaS) solution, ensuring integrations are secure, reusable, scalable, robust, innovative, and fault tolerant.
– Build and lead an effective team dedicated to fulfilling the operational responsibilities of developing, designing, implementing, and supporting the technology vision, strategy, and roadmap for Enterprise Integrations.
– Optimize the performance, quality, and cost of the delivery function by defining and implementing proper resourcing, offshoring scope, and utilization, and increasing automation and process efficiency.
– Drive the execution of technical strategies and manage a team comprising expert, intermediate, and junior employees, alongside third-party outsourced/captive provider teams that operate within set technical guidelines and standard operating procedures.
– Work hand in hand with Business Systems Teams to ensure prioritization, planning and execution of system integration requests for large projects and small enhancements as well as production support.
– Manage multiple concurrent projects and provides input to long-term planning.
– Create agile development cycles that are managed, conduct testing and validation phases, and oversee the final deployment of updates to ensure successful product delivery.
– Monitor the budget by ensuring financial reports are regularly reviewed, confirming expenditures are approved, and assessing resource allocation to ensure alignment with project needs.
Senior Manager, Enterprise Systems Integrations Qualifications:
– A bachelor’s degree in computer science or related field.
– A minimum of 10 years of experience working within a high-paced technology team.
– A minimum of 5 years of experience in an IT Enterprise Systems leadership role, with experience in delivering complex systems integrations.
– Deep experience in Enterprise Business Systems, ranging from ERP, CRM, HRIS and ITSM and how these systems are used, interconnected and delivered for optimal workflow and business value.
– Experience leading an integrations team using iPaaS services such as Boomi, MuleSoft or Workato using JSON and REST services.
– Established track record of building and leading high-performing engineering teams, fostering a culture of collaboration, accountability, and knowledge sharing.
– Proven ability to manage large-scale integration projects and drive digital transformation initiatives.
– Expertise in DevOps and Agile methodologies, including experience with CI/CD pipelines, API management and automated deployment processes.
– Expertise in business process management techniques and the ability to facilitate workflow design through collaboration and workshops.
– Six Sigma Certification a plus.
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