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Technical Support Engineer - Windows
Daily, support engineers perform logical and
physical provisioning, migration, and technical
consultation to internal and external customers
via telephone, live chat, and tickets.
Ideal candidates for this position will possess
exceptionally high skills in Windows operating
systems, the web hosting industry, and virtualization
in a service-provider model.
Responsibilities:
-Perform complex systems administration tasks
in a virtualized hosting environment
-Fulfill provisioning orders for new cloud servers
and perform migrations on existing cloud servers
-Complete web site and database migrations successfully
and without errors
-Resolve technical and logical support inquiries
via phone, chat, and tickets
-Continually identify efficiencies for systems,
processes and procedures
-Script automation tools to make work faster
and more accurate
Mandatory Qualifications:
-Able to handle private and confidential information
with physical and ethical care
-Able to administer hosted services, such as
eMail clients/servers, FTP clients/servers,
control panels, virtualization technologies,
and web site migrations involving databases
-Able to promptly respond to inquiries via email,
telephone, and other electronic communications
-Able to multi-task, prioritize, and resolve
multiple customer inquiries at once
-Able to troubleshoot complex hardware and software
issues
-Able to work overnight shifts as needed
-Able to be on-call
Technical Qualifications:
-Windows Server installation, administration,
and troubleshooting
-VMWare ESX 3.5/4.0 (vSphere, vCenter, vShield)
installation, configuration, administration,
and troubleshooting
-NetApp Filer (DataOntap, iSCSI, NFS) configuration
and administration
-Backup Applications: (CommVault, Symantec Backup
Exec, R1Soft CDP Server, etc)
-Control Panels: Plesk, cPanel, Webmin (installation,
administration, and troubleshooting)
-Web Servers: PHP, IIS 6/7, Apache, Litespeed,
Nginx (installation, administration, and troubleshooting)
-Databases: MySQL, Microsoft SQL Server 2005/2008
(installation, administration, and troubleshooting)
-CMS: Alfresco, Drupal, WordPress (installation,
administration)
-Scripting (RSync, PHP, Python, Perl, Unison,
etc.)
-Server hardware knowledge and experience (Dell
PowerEdge 1950,2950,R610)
Education and/or Experience:
-High school diploma or general equivalence
degree (GED) (required)
-Minimum three years performing Windows and
some Linux Systems Administration tasks (required)
-Minimum three years working in web hosting
(preferred)
-Associates Degree or Bachelors Degree (preferred)
Jobs, Dallas, Technical support engineer, Windows
server, VMware, NetApp, CommVault, technical
support
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---> NEW OPPORTUNITIES ADDED DAILY! Please send your resume with salary information.
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Contact information:
Mike Stapinski, Next Step Systems
jobs@nextstepsystems.com
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