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Systems Engineer II-Windows
Up to $82K
Responsibilities:
-Install cost effective, operationally supportable
solutions that meet complex customer requirements
and SLAs.
-Provide direct operational support of largest
managed services customers, maintaining ownership
and a deep technical knowledge.
-Deliver first tier systems support for complex
environments.
-Provide clear technical documentation and written
ISO9001 procedures to ensure other members of
operations can assist in monitoring, troubleshooting
and changing complex customer environments.
-Responsible for direct customer communication,
working closely with other central operations
technical teams and customer service teams.
-Build and maintain relationships with key customer’s
technical staff members and with internal stakeholders
from customer service and field operations.
-Provide technical assistance to all internal/external
customers during environment outages.
-Have a familiarity environment resources being
utilized by customers. Use this information
to assist in resolving environment issues or
trouble shooting impairments.
-Provide assistance/training and leadership
to other engineers.
-Perform weekly and monthly maintenance activity
when required
-Deliver end of the road support for complex
environments.
-Provide assistance/training and leadership
to other engineers.
-Perform weekly and monthly maintenance activity
when required
-Perform after-hours support as needed.
-Learn automated resource functions and terminology.
-Learn alert management platforms, functions,
and terminology.
-Learn related product offerings.
-Become proficient with the latest OS technologies.
-Provide assistance/training to other engineers.
Qualifications:
-Three to Five years industry experience in
a Microsoft Windows systems operations or engineering
role, with substantial end-user or customer
support interaction.
-Bachelor degree with technical coursework or
equivalent experience preferred but will consider
applicants with equivalent work-related experience
with a minimum educational requirement of a
H.S. Diploma or GED equivalent
-Strong Windows server support in a large, production
server farm environment.
-Application troubleshooting, aided by developers
and DBAs
-Sound understanding of hardware fundamentals.
Able to make specific hardware recommendations
based on I/O bound, memory bound, or processor
bound applications.
-Enterprise level storage (Array/DAS) and tape
backup platforms.
-Able to troubleshoot and provide resolution
for servers with performance issues.
-Able to create end to end system monitoring
and reporting solutions using performance monitor,
SNMP and or by integrating third party products.
-Scripting skills.
-Knowledge of data communication concepts and
technologies is required.
-Strong problem isolation and resolutions skills
required.
-Must have the ability to lead and direct vendors
to assist them in their efforts.
-Good interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-Must have the ability to effectively work in
a team environment, as well as independently.
Preferred Requirements:
-College degree in Computer Science, MIS or
equivalent experience.
-Certification(s) in one of the major areas:
Microsoft, Exchange and/or Blackberry Enterprise
Services
Working Conditions:
Ability to meet the physical demands of this
position. Reasonable accommodations may be made
to enable individuals with disabilities to perform
the essential functions.
Employment is contingent upon successful completion
of the background investigation and pre-employment
drug screen.
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Engineer - Systems Engineer |