$ 75-94K + a bonus
Responsibilities :

· Provide presales support in the assigned region to as many as five sales people for business resumption services (Continuity), Tape based backups, Data mirroring, Data replication, Managed Hosting, Data Center Out-Sourcing and professional consulting services engagements.
· Deliver Technical presentations of service offerings to new and existing Customers.
· Gather technical information on the customers IT environment. Including but not limited to Data Center Operations, Systems, Networking Infrastructure, Backup processes, applications, user access and business unit interdependencies.
· Engage customers to extract critical technical and business drivers that may position Deliverables.
· Engineer detailed solutions for business resumption services, Data mirroring, Data replication, Managed Hosting and professional services for subscribers and prospects.
· Prioritize and manage to the regional sales opportunities and goals.
· Consistently manage all Support Requests to a timely and successful completion.
· Ability to provide third level support to other SE’s; including assisting with the creation of customized or out of the box solutions.
· Extensive travel requirements up to 50%

Qualifications :

· Degreed in Computer Science, Engineering or work equivalence.
· 5 – 7 years of technical services support or pre-sales support experience.
· 5 - 7 years of managed hosting services or networking experience.
· Familiarity with consulting services practices.
· Excellent PC Skills and common business applications. ( MS Word, Excel, PowerPoint, Access, Visio)
· Detailed knowledge of Information Technology to include Data center infrastructures, data backup and recovery concepts and technologies.

In addition to the above required skills, all successful candidates must possess extensive knowledge and demonstrated ability in at least three of the areas described below:

ADDITIONAL SKILLS:
· Extensive knowledge and demonstrated ability in the area of data replication and data mirroring technologies and processes.
· Extensive knowledge and demonstrated ability in the area of Managed Hosting Services, technologies and concepts.
· Extensive knowledge and demonstrated ability in the area of networking and telecommunication technologies and concepts.
· Demonstrated knowledge in the area of system components and usage.
· Demonstrated knowledge in the area of Consulting and Technical Services.

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