$54-67K

Responsibilities :
• Provide direct leadership/management to NOC operations staff. This duty may include, but is not limited to, performance management and reporting, delegation of work, conflict resolution, training/mentoring, hiring/firing recommendations and other such related duties.
• Must be able to effectively schedule and delegate workflow for the operations staff. Must be able to effectively liaison with engineering and sales staffs to support operations.
• Requires direct customer contact from the sales process throughout ongoing operational support to include the direct handling of customer inquiries or concerns.
• Ensures that product implementations are conducted in accordance with standard procedures and meet our stringent Service Level Agreements.
• Requires operating within an established budget without sacrificing operational efficiency or customer service.
• Train, implement, and enforce the use of operational processes in areas such as, but not limited to, customer implementation and support, emergency procedures, and troubleshooting.
• Coordinate monitoring, maintenance, and repair of the IDC facility and its critical support systems.
• Oversee the completion of all facility maintenance.
• Oversee the adherence to all internal procedures; to include but not limited to Calibration, Shipping, Receiving, and Physical Security
• Understand and coordinate the monthly collection of various metrics for analysis.
• Oversee all internal and external ISO and SAS70 inspections.
• Requires the use of purchase order system in support of both operational and capital expenditures.
• Requires direct contact with vendors to ensure receipt of the highest level of service possible.
• Travel is required as needed.

Qualifications :
• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Sales or facilities experience a PLUS.
• CCNA, CCISP, CCNP certifications beneficial.
• Minimum 2 years (or equivalent) hands-on experience in leading/managing personnel in a dynamic, fast paced environment.
• Minimum 2 years experience in a role involving direct customer contact (internal and external customers).
• Experience with ISO 9000, TQM, or other Industry Standard process management solutions.
• Experience providing services with a data center outsourcer, MSP or web hosting business.
• Experience with business continuity technologies & practices.
• Budgetary and cost management experience.
• Knowledge of large data center environmental and infrastructure subsystems.
• Working knowledge of the TCP/IP protocol and services is required.
• Knowledge of data communication concepts and technologies is required.
• Must possess strong customer service attitude and interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Proven ability to execute multiple tasks efficiently and effectively; Must be able to delegate effectively.
• Must be self-motivated, team player, and able to immediately contribute to a fast paced, deadline intensive environment.
• Strong organizational and time management skills
• Must be able to lift 35 pounds for hardware setups and implementation.
• Must be able to work shift weekend and/or rotational work as needed.

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