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Trade Support Engineer
$80-$110K
MUST have experience supporting Traders.
The role involves support of production trading
desks running proprietary trading software.
You will take a proactive approach to identifying
and resolving issues before they affect production
trading. Work closely with traders and trading
system operations members to identify software
bugs and then properly relay that information
back to development and QA teams for patching.
Through a close relationship with the trading
desk, you will be in a position to analyze day
to day activities and suggest tools and software
enhancements that will provide benefit to the
traders.
Responsibilities:
-Candidate will at times be required to provide
desk side IT support.
-Support users with installation of hardware/software
and networking components to meet personal computer
needs.
-Diagnose and troubleshoot problems with individual
or multiple computer systems in order to maintain
proper functioning; resolve issues including
contacting and assisting vendors.
-Conduct diagnostic reviews and produce error
reports as requested by customers in order to
identify and correct any problems.
-Assist with computer studies, projects, and
implementation of policies.
-Assist in the design and development of standardized
operational management reports in order to identify
issues or monitor computers.
-Research, analyze and provide hardware/software
recommendations, ordering information, and other
purchasing information to users to assist in
purchasing necessary equipment.
-Diagnose and resolve moderately complex end-user
hardware/software problems including remote
access software. Perform new computer configuration
and coordinate the workstation upgrade/replacement
process.
-Participate in the deployment of new software
platforms.
-Track user requests for equipment, for information,
and problem reporting by opening cases and keeping
case histories current and complete.
-Verify with the customer that the problem has
been resolved and close case.
-Multi-task in a fast paced financial services
environment.
Qualifications:
-Knowledge of UNIX command shell navigation
required.
-Knowledge of basic SQL queries required.
-Python/Perl/Shell or similar scripting experience
required.
-Experience with installing, configuring, and
troubleshooting PC/Laptops, Blackberry, PDA's,
PC Hardware and peripherals, including printers,
in Windows environment.
-Must be able to handle high pressure environments,
analyze problems and act quickly.
-Must be self-motivated and have excellent communication
skills.
-Working knowledge of FIX protocol a plus.
-Previous electronic trading experience is a
plus.
-Experience with Derivative markets (futures
and options) a plus.
Technology jobs in Manhattan, Jobs, Manhattan,
Trade Support, Technical Support, Help Desk,
UNIX, SQL, Python, Perl, Shell, Scripting, FIX
protocol, Trading systems, Financial systems
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