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Technical Support Specialist - New York, NY Back>>



Technical Support Specialist - Ready to hire!

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Technical Support Specialist

Ready to hire! Hiring several!

Looking for candidates with previous experience supporting end users on both Windows and Linux, outstanding communication skills, and skills with AV products (Polycom, etc.) strong preferred.

Candidates must have a degree and strong G.P.A. No work experience required. Would consider recent grads with internship experience supporting a school lab or similar.

Responsibilities:
-Provide support to teams across the company by answering the support hotline, reviewing user requests, and responding to automated alerts.
-Monitor workstation builds, install and update software, document processes, and maintain the issue tracking database.
-Identify and fix problems, and improve user experience.

Qualifications:
-Bachelor’s degree from a top university with a GPA of 3.5 or higher.
-Experience in a tech support capacity. No work experience required. Would consider recent grads with internship experience supporting a school lab or similar.
-Experience with technical troubleshooting and problem solving related to desktop/mobile hardware and software, including Windows and Linux, MS Office and Exchange, VPN, Active Directory, Sharepoint, as well as others.
-Strong verbal and written communication skills.

Jobs, Manhattan, New York City, Technical support, Help desk, Trading support, Hardware, Desktop support, Windows, Linux, Exchange, VPN, Active directory, Sharepoint

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