Up to $97K

Responsibilities:
-Reviews, analyzes and evaluates user needs against existing systems in order to determine the most effective means of satisfying the specific user requirements within prevailing business and technical strategies.
-Elicits product requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
-Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
-Drives and challenges business units on their assumptions of how they will successfully execute their plans
-Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and delivers the following artifacts as needed: (Functional requirements, Use Cases and Interface designs)
-Develops requirements specifications according to standard templates and using natural language.
-Serves as the conduit between the customer community (internal and external customers) and product development teams through which requirements flow.
-Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
-Mentors junior analysts
Qualifications:
-College degree or equivalent work related experience with a minimum of H.S Diploma or GED required.
-Minimum 5 yrs experience in business/systems analysis and design.
-Demonstrated ability to lead cross organizational business and technical teams in order to drive projects to completion is required.
-Ability to successfully engage in multiple initiatives simultaneously
-Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
-Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
-Able to work with little supervision, under, at times, tight deadlines with limited or conflicting information
-Strong understanding of IT Service Management tools, and software best practices.

Preferred Qualifications:
-Experience coordinating with development teams outside the US
-Experience working in an IT Service Provider environment
-Experience in product development
-Understanding of ITIL v3.

Working Conditions:
-Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.