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Customer Service Engineer – IBM pSeries
Click
Here To Apply Now!
$40-$50K
Must know IBM pSeries. Must be able to drive into New York
City as required.
Responsibilities:
-Provide server, tape, printer and library hardware diagnosis
and repair
-Provide onsite service to meet 24x7 SLA
-Provide Documentation for testing activities
-Provide Documentation for assigned projects
-Identify and coordinate all customer service related activities
and objectives with assigned customer base
-Establish and grow effective service relationships with
assigned customer base
Qualifications:
-Minimum educational requirement of a H.S. Diploma or GED
equivalent
-Minimum of five years technical experience in an hardware
BREAK/FIX environment for enterprise level servers, disk
and tape storage arrays and libraries
-Technical knowledge and proficiency with IBM pSeries
-Technical knowledge and experience with SUN, DELL and HP
Servers a plus
-Excellent oral and written communication skills required
-Ability to multi-task and maintain priorities in high profile
environment
-Minimum 5-year experience in a role involving direct customer
contact (internal and external customers)
-Must be able to lift a minimum of 50 pounds
-Must be a self-motivated team player and able to immediately
contribute to a fast paced, deadline intensive environment
-Proficiency in Windows based applications, WORD and EXCEL
-Must have an insured vehicle, possess a valid driver’s
license and a good driving record
-MUST BE ABLE TO DRIVE INTO NYC AS REQUIRED
-Must be a US citizen
-Must be able to pass a drug and background check
-Must be able to work weekends, shift and/or rotational
schedule as required
-A+ and N+ Certification a plus
Jobs, CT, Connecticut, New York City, Customer Service
Engineer, IBM pSeries, Sun, Dell, HP Servers, Technical
support
For more information about this opportunity
contact:
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