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Help Desk Tier 1

We are currently in need an Help Desk Tier 1 to serve on a program supporting the company.  Currently, we are seeking a Remote Support Specialist in Arlington, VA.  The selected candidate must be able to obtain government security clearance, per contract requirements (DoD Clearance Level:  Secret).

There are quite a myriad of tasks and responsibilities included in the role of Remote Support Specialist, such as:
-Provide technical support to users for moderately complex computer related technical problems on a primary account.
-Enter tickets into the call tracking tool; ensure information is accurate, prioritized and assigned to a queue.
-The Service Desk positions in Arlington, VA are core hours only.  Some work 7-4pm some work 8-5pm.


-HS and/or 1-4 years of experience.
-Provide phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS (Commercial Of The Shelf) and GOTS (Government Of The Shelf) applications.  Serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
-Ability to work independently or with a team.
-Strong communication skills.
-Flexibility in work schedule.
-Provide leadership and guidance to others.
-Strong interpersonal skills to interact with clients from a business development and technical expert perspective.
-Strong analytical and problem solving skills.

Keywords:  Arlington VA Jobs, Help Desk, DoD Secret Clearance, LAN/WAN, Support, Phone Support, eMail Support, Desktop Support, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting

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