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Trade Floor Support Analyst
Click
Here To Apply Now!
$60-$90K
Trade floor support analyst needed to support
a group of 40 traders and trade assistants across
two trade floors (CBOE, CME). The floor trade
environment consists of desktop and handheld
hardware, proprietary software applications,
wired and wireless networking, telephony, as
well as a Citrix-based environment. This person
is responsible for first level support of these
traders.
Responsibilities:
-Review morning checklist each day to ensure
that the environment is ready to go when trading
starts.
-Proactively monitor dashboards and chat systems
to detect problems and issues that traders are
having with the floor trading environment (handheld
hardware, proprietary applications, Citrix,
networking, telephony, etc).
-Own incident management from initial triage
of incoming issues, to applying judgment to
decide the priority of each issue, and finally
ensuring each is pursued to completion with
the right level of urgency and communication.
-Determine and perform diagnostic steps to determine
the cause and scope of problems.
-Provide hands-on correction of issues.
-Escalate to 2nd and 3rd level support where
appropriate, and continue to own follow-up and
drive for conclusion.
-Ensure that all issues and resolutions are
reported in timely fashion and tracked in the
system of record.
-Develop a dialog with the traders/assistants
to keep them informed of technical matters and
to share change information.
-Coordinate the implementation of system-wide
and specific software/hardware upgrades, patches
and changes.
Qualifications:
-Excellent customer service and communication
skills and experience applying these in a trading
environment.
-Technical knowledge of a broad set of technologies
that exist in the floor trading environment,
including Citrix, Networking (wired/wireless),
client handhelds, telephony and desktop systems.
-Ability to work with support and development
teams to dig in and understand proprietary trading
applications, and how to diagnose and remediate
problems with them.
-High level of accountability and ownership.
-Familiarity with one or more scripting languages
(Shell, Batch, Perl, Python, etc.) and the development
of tools that can be used for proactive monitoring
as well as diagnostics.
-Desire to continuously improve the floor trading
environment by looking at past issues and suggesting/implementing
changes.
-Experience working on exchange floors (prefer
CME/CBOE) and with exchange support personnel.
Jobs, Chicago, Technical support analyst, Citrix,
Networking, Floor traders, Wireless, Trading,
Scripting
For more information about this opportunity
contact:
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