$52-67K
Job Description:

Responsibilities : HOURS: WEDNESDAY TO SATURDAY.
-Dedication to providing world class customer service.
-Participate in the process of providing Tape Backup solutions for customers utilizing extensive knowledge base (TSM Server implementations, decommissions, and troubleshooting)
-Act as Tier 2 escalation support to solve product and services problems in the data centers and on customer’s hosts.
-Work with data center staff to perform tape rotation as needed by individual customers.
-Utilize Remedy for Problem Management and Change and Task Management.
-Document all procedures and work instructions.
-Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
-Assist with product and process knowledge training to provide balanced centralized team support.
-Manage multiple issues and shifting workloads.

Qualifications :
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
-BS in Computer Science, equivalent Technical School training or equivalent work experience that includes appropriate training courses.
-Two years experience as a Windows or Unix systems administrator.
-One year experience with an enterprise class backup suite (I.E. Veritas Backup Exec or Tivoli Storage Manager)
-Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
-Experience with tape library storage solutions.
-IBM Tivoli TSM experience desirable.
-General UNIX and Windows systems administration
Understanding of HP/UNIX, Solaris, Windows, Linux, and TCP/IP.
-Understanding of data center infrastructure technologies.
-Understanding of midrange and storage technologies.
-Understanding of network technologies.
-Understanding of SQL server administration.
-Understanding of MS Exchange server administration
-Working knowledge of EMC H/W and S/W.
-Self-motivated and flexible to accommodate possible changes in business strategies.
-Know basic IP security structures regarding disk and tape storage.
-Team player, can lead or follow as necessary.
-Ability to participate in after hours and weekend support.

For more information about this opportunity contact:

Systems Engineer positions / job opportunities in the Denver area.