$80-94K
SHIFT (MONDAY-FRIDAY: 8am-5pm)

• Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
• Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.
• Provide direct operational support of largest managed services customers, maintaining ownership and end of the road support for complex environments. The Complex Services Senior Engineer will be responsible for direct customer communication, working closely with all other Central Operations technical teams, and maintain deep technical knowledge of multiple technologies within a customer’s environment. This may include network, security, systems administration and storage management services.
• Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from sales, customer service and field operations.
• Provide technical assistance to all internal/external customers during network outages.
• Have a familiarity with client base and the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
• Provide assistance/training to other engineers.
• Assist in the development of reportable operational metrics within the Complex Services Delivery team.
• Perform weekly and monthly maintenance activity when required. Provide world-class customer support and technical expertise for customers.
• Provide direct operational support of largest managed services customers, maintaining ownership and end of the road support for complex environments. The Complex Services Senior Engineer will be responsible for direct customer communication, working closely with all other Central Operations technical teams, and maintain deep technical knowledge of multiple technologies within a customer’s environment. This may include network, security, systems administration and storage management services.
• Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from sales, customer service and field operations.
• Provide technical assistance to all internal/external customers during server outages.
• Have a familiarity with client base and the network resources being utilized by all internal/external customers. Use this information to assist in resolving server issues or troubleshooting hardware / software outages or impairments.
• Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
• Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.

Qualifications :
• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Seven to Ten years industry experience in a systems operations management or systems engineering role.
Experience with:
• Solaris administration in a production environment. Some Windows administration experience is desired.
• Strong Scripting skills required. Must be able to create scaleable management solutions for an Enterprise level hosting service (1000+ hosts under management).
• Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.
• Able to troubleshoot and provide resolution for servers with performance issues.
• Extensive problem-solving skills for debugging OS, application, and server related network issues.
• Experience supporting BEA Weblogic or similar middleware platform.
• Enterprise level storage (Array/SAN) and tape backup platforms.
• OS tuning and troubleshooting with DBA team for Oracle based applications.
• Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.
Other requirements:
• Extensive knowledge of data communication concepts and technologies is required.
• Strong customer service and communications skills (written and oral) are required.
• Strong problem isolation and resolutions skills required.
• Must have the ability to lead and direct vendors to assist them in their efforts.
• Strong interpersonal skills are a requirement.
• Adaptable and willing to learn new technologies.
• Excellent communications skills (written and oral) are required.
• Strong time management and organizational skill are required.
• Must have the ability to effectively work in a team environment, as well as independently.

For more information about this opportunity contact:

Systems Engineer positions / job opportunities in the Denver area.