$75-94K



.Dedication to providing world class customer service.
.Act as Tier 2 escalation support to solve product and services problems in the data centers and on customer’s hosts.
.Monitor daily health of the Managed Systems Services server environment.
.Develop and maintain departmental processes and documentation.
.Perform operating system installations, provisioning, troubleshooting and decommissioning.
.Utilize Remedy for Problem Management and Change and Task Management.
.Provide sales support as directed.
.Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
.Work with the Engineering group to help develop and test new technology and solutions.
.Participate in multiple projects and shifting workloads.
.Participate on projects providing technical expertise for the success of the project.
Utilize the change review process and tools as required by each project task.
.Attend Design Review meetings to analyze prospective client system design.
.Provide post-implementation support.
.Train/mentor junior staff members as appropriate.

Qualifications :

.College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
.Preferred BS in Computer Science, equivalent Technical School training or equivalent work experience that includes appropriate training courses.
.Seven to Ten years industry experience in a systems operations management or systems engineering role.
Experience with:
.4 - 8 years experience with AIX operating systems in a production environment.
.1 or more years’ experience with the following operating systems in a production environment: Solaris, RH Linux, HP-UX
.Some Windows administration experience is desired.
.Strong Scripting skills required. Must be able to create scaleable management solutions for an Enterprise level hosting service (1000+ hosts under management).
.Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.
.Able to troubleshoot and provide resolution for servers with performance issues.
.Extensive problem-solving skills for debugging OS, application, and server related network issues.
.Enterprise level storage (Array/SAN) and tape backup platforms.

For more information about this opportunity contact: