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Senior Network Engineer
Senior Network Engineer provides mentoring and support
to Level 1 and Level 2 Engineers. This position performs
high level design and implementation activities. Based on
education and experience, they are able to perform resolution
of more advanced client service issues, service requests
and project based work within a client’s voice and
data network environment. They ensure client issues are
resolved in a timely and successful manner. Expected travel
will vary based on client requirements.
The responsibilities of this position will grow over time
to include the following:
-Bring added value to the company by developing and nurturing
new business relationships. Produce and deliver executive
level presentations that promote Company’s services.
-Define, plan, and organize projects to meet customer deadlines
and requirements. Directs staff as required to meet customer
-Provide mentorship to all staff.
-Provides advanced client support and project work.
-Mentors and reviews Level 1 and Level 2 Engineers work
to ensure client satisfaction.
-Responsible for providing design, implementation, and support
for network and associated systems. This includes, but is
not limited to, Cisco Routers and Switches, Cisco ASAs and
VPN Concentrators, Multivendor Firewalls and Content Inspection
Systems, Cisco Communication Manager, Cisco Unity, and specialized
-Performs technical planning and implementation of complex
and high risk projects or maintenance work.
-Defines, plans, and organizes projects to meet customer
deadlines and requirements.
-Creates, defines and propagates standards and procedures
which improve the consistency and supportability of project
and support services provided by Company. Regularly solicits
feedback from engineers in the field to ensure continual
improvement of documented standards and procedures.
-Interacts with vendors and third parties to evaluate product
and service offerings.
-Provides third-level escalation support including after-hours
support as needed.
-Regularly solicits feedback from client to ensure all needs
are being addressed.
-Accepts high profile issues escalated by Level 1 or Level
2 staff and drives issues to resolution to the satisfaction
of the client.
-Ability to identify when issues need to be escalated to
management or senior engineers.
-Ability to communicate effectively with business users
and management in both verbal and written form.
-Cisco CCNP-Voice Certification.
-Bachelor's Degree in Computer Science, Information Systems
or equivalent with experience working in a team-oriented,
-5-7 years of experience with Cisco infrastructure, including
design, implementation, and troubleshooting in a mid to
large sized environment.
-5-7 years of experience in telecommunications, PRI, IP,
and voice network.
-Strong communication skills and technical writing.
-Excellent organizational skills and attention to detail.
-Understanding of project planning and processes.
-Ability to gather and interpret information, derive client
requirements, and map those requirements to available system
features and solutions.
-Network design experience utilizing the Cisco product portfolio.
-Cisco Router/Switch/IOS/ASA/Firewall Expertise.
-Cisco Unified Communications Design/Build/Implementation
-Cisco IPCC Express and Enterprise Design/Build Experience.
-Strong documentation skills utilizing Visio, Excel and
-Ability to maintain all of these skills under pressure
and while multitasking.
-Extremely high work ethic and reliability.
-Strong interpersonal and oral communication skills.
-Ability to mentor and provide direction to Level 1 and
Level 2 staff.
-Keen attention to detail.
-Willingness to work outside of normal business hours.
Jobs, Columbus, Ohio, Network Engineer, networking, Cisco,
CCNP, telecommunications, routers, switches, firewalls,
services by Next Step Systems - www.nextstepsystems.com
For more information about this opportunity
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