Denver Engineering Jobs - Systems Engineer - Project Management - ITIL - MCSE - CCIE - RHC - Service Delivery - Technical Manager - Information Security - Data Center

Senior Manager - Systems Engineering - Denver area (Thornton, CO)

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Up to 40% travel.

Responsibilities:
-Manage a team of System Engineers and Network Engineers who work on the enterprise service team. This includes setting priorities, ensuring processes are documented and followed, and monitoring the capacity of the enterprise implementation engineers.
-Develop implementation engineering goals and success criteria with the overall goals of the Team in mind.
-Perform resource allocation of regional implementation engineers in addition to brokering assignments of those outside the team when necessary.
-Ensure that implementation engineering works effectively and efficiently so that customer implementations are completed on time, on budget, and with a high degree of quality.
-Utilize standard project management processes, tools, and methodology and be a key contributor to the maintenance of standard processes, and standard project templates, tools and standard project management methodology for projects as it relates to Implementation Engineering’s role within Enterprise Service Transition.
-Work with Service Introduction and Support for new product and service releases, to ensure implementation engineers are adequately trained on the new offerings.
-Provide an escalation point to your team members to assist in problem resolution.
-Coordinate additional support as necessary for sales opportunities.
-Travel required as needed.

Qualifications:
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
-7-10 years industry experience in an engineer role, with exposure to multiple technology areas. A significant amount of this time must have been in a hands-on IT service delivery role.
-3-5 years management experience in a technical manager role, managing both junior and senior level engineers.
-Experience should include data center hosting, security, systems, LAN/WAN, and tape/storage administration.
-Must be self-starter, flexible, and have customer interface & relationship-building skills.
-Very strong customer service and communication skills (written and oral) are required.
-A history of leading and directing technical staff through crisis situations.
-Strong interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-Working knowledge of project management, organization, and strong time management skills are required.
-Must have the ability to effectively work in a team environment, as well as independently, or as a self starter.
-Technology industry certification(s) (MCSE, CCIE, RHCE, etc.).
-Expert Knowledge of ITIL v3 a plus
-Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

Technology jobs, Jobs, Denver, Thornton, CO, Engineering, Systems Engineer, Systems Engineering, Service Delivery, Technical Manager, Information Security, Data Center, Storage, Project Manager, Project Management, ITIL, MCSE, CCIE, RHCE

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