Job Description:

$76K - $94K

Responsibilities:
• Project management for complex customer solutions.
• Ownership and management of mission critical uptime.
• Management direction for a dedicated team of operations and engineering personnel.
• Maintaining the customer relationship at all levels of the organization.
• Identifying areas of improvement and supporting all existing contracted services.
• Support for discovery and definition of customer requirements, architecting, designing, and assisting in customer presentations for all solutions as requested by the Sales Account Team.
• Ensure the mission critical requirements of the customer are met through thorough understanding of their business requirements and objectives. Maintain overall customer technical requirements so that risks, opportunities and areas of service delivery improvements can be identified.
• Correctly set operational expectations with customers.
• Be the customer’s advocate within the organization. Understand their business, production and testing requirements, critical windows, and potential impacts.
• Maintain a close working relationship with the Operations staff that supports your customers. Using this relationship to accomplish goals that are in the best interest of the customer.
• Maintain an open line of communication with Sales. Ensure they are made aware of the following:
• Operational and facility issues impacting the customer’s production service.
• Present new organic business opportunities.
• Support the Sales Organization with pre-sales tours, conference calls, or meetings, as required.
• Deliver weekly business and project status reports on all activities to customers and Organization Director.
• Work with project implementation, sales and consulting on providing on-time deliverables for contracts, statements of work, assignment of tasks to insure consistent traction of time lines to deliverables.
• Work with the Implementation team on new contracts or add on services. Be engaged in the process and assist where necessary.
• Provide subject matter expertise of testing and managed services processes and procedures for customers and organization's service delivery teams.
• Maintain a high level of customer satisfaction through service delivery success.
• Maintain an in depth knowledge of the tools required to support customer requirements.
• Keep the Customer Service algorithms reporting totals up-to-date as customer contractual changes occur or as customer activity levels change.
• Assist in mentoring

Qualifications:
• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Subject matter expert as it pertains to customer’s production & testing requirements.
• 5+ years experience working directly with customers.
• 3 - 5 years technical experience in a customer centric company.
• Excellent written & verbal communication skills.
• Good project management skills.
• Good problem solving & decision making skills.
• Excellent working knowledge and experience in planning, design, deployment and operational support of Data Center infrastructure, operating systems, databases and applications.
• Understanding of current information technologies.
• Ability to learn quickly & work independently.
• Experience Managing a Data Center or other IT related management experience.
• Experience with IT Managed Services.
• Project Management Certifications.

For more information about this opportunity contact:

Systems Engineer positions / job opportunities in the Denver area.