Network Support Manager

$90K - $120K

The perfect candidate must have an in-depth understanding of Cisco voice and data technology and the ability to manage a team of (4) Level 1 support engineers to provide excellent customer service. This individual must be highly motivated and able to handle the day to day pressure of supporting a fast paced, large enterprise customer. The position requires proven leadership abilities, high attention to detail and total ownership of the support processes, procedures and interactions with other areas that are vital to the success of this role.

Responsibilities:
-Management of day to day support staff and tickets.
-Drive support consistency by standardizing processes and procedures.
-Creation of support documentation and metrics.
-Collaboration with other departments to improve cross functional teams, processes and procedures.
-Interaction with vendors to improve support standards and resolution timeframes.
-Provide second level support services for all Cisco Unified Communications voice, security and LAN/WAN networks including wiring, connectors, CSU/DSUs, smart jacks, voice mail, modems, and other related IP and voice peripherals and instruments, as required.
-Second level on-call after-hours support.

Qualifications:
-10+ years of experience with Cisco infrastructure products including ongoing management and troubleshooting in a mid to large sized environment.
-Strong communication skills and technical writing.
-Proven ability to multitask in a complex, high-paced environment.
-Understanding of enterprise level support planning and processes.
-Strong documentation skills utilizing Visio, Excel and Word applications.
-Management background a plus.
-Strong attention to detail.

Jobs, Columbus, Ohio, Network support manager, Networking, Cisco, Infrastructure, Supervisor

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