Job Description:
$90-$120K

Responsibilities:
-Provide presales support in the assigned region to regional sales reps for the Managed Services segment of business. This includes hosting of customer’s data processing environments and the various services that revolve around that segment of the business; monitoring, application support, etc.
-Deliver Technical presentations of service offerings to new and existing Customers.
-Gather technical information on the customers IT environment. Including but not limited to Data Center Operations, Systems, Networking Infrastructure, Backup processes, applications.
-Engage customers to extract critical technical and business drivers that may position Deliverables.
-Engineer detailed solutions for Managed Services.
-Prioritize and manage to the regional sales opportunities and goals.
-Maintain familiarity and adherence to all methods and procedures.
-Consistently manage all Support Requests to a timely and successful completion.
-Ability to provide tier two support to other SE’s; including assisting with the creation of customized or out of the box solutions.
-Extensive travel requirements up to 50%

Qualifications:
-College degree preferred; prefer degree in Computer Science, Engineering or work experience equivalent.
-Significant experience in Managed Services
-5 – 7 years of technical services support or pre-sales support experience.
-5 - 7 years of managed hosting services or networking experience.
-"Creditworthiness" and ability to use a personal credit card for all reimbursable expenses is required
-Excellent PC skills and common business applications. ( MS Word, Excel, PowerPoint, Access, Visio)
-Detailed knowledge of Information Technology to include data center infrastructures, data backup and recovery concepts and technologies.
-General business operations knowledge

Technical skills minimum requirements:
-TCP/IP networking basics
-Data center operations basics including; power, HVAC, fire suppression, security
-Windows and UNIX OS basics
-General web technology basics
-LAN switching, routing and security basics
-WAN technology basics
-Backup methodology and technology basics
-Storage basics
-Basic understanding of high availability methods, protocols and designs

OTHER SKILLS:
In addition to the above required skills, all successful candidates must possess extensive knowledge and demonstrated ability in at least five of the areas described below:
-Managed Hosting Services, technologies and concepts.
-Data replication and data mirroring technologies and processes.
-Networking and telecommunication technologies and concepts.
-LAN switching, routing and security.
-Network security methods, appliances and systems.
-SAN, NAS and DASD installation, configuration and management
-System components and usage.
-Operating systems installation, configuration and management
-Web, database, middleware, email or ERP application installation, configuration and management
-Consulting and Technical Services.

Working Conditions:
-Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

For more information about this opportunity contact:

Systems positions / job opportunities.