IT Support Analyst

$50-$70K

The IT Support Analyst is responsible for providing the best possible IT support to Trading management, traders, and staff. It is critical that this person be quick to respond to the needs of users and show an eagerness to resolve technical issues. The Analyst will be expected to assist with projects as required by the IT Director and CIO.

Responsibilities:
-Hardware set-up and support
-Software installation and maintenance
-Network connectivity and maintenance
-Research, document, resolve and/or elevate failures and bugs appropriately
-Quickly respond to questions and problems from traders and employees
-Assist in system upgrades, conversions and other maintenance
-Manage telephone, email and voicemail systems; communicate phone lists and changes
-Manage the office security access and related records
-Manage file backup schema and process
-Conduct new employee/trader orientation as related to IT functions
-Purchasing of IT-related items

Qualifications:
-A well rounded knowledge of Information Technology
-Windows 2000 and XP
-Microsoft Office
-Microsoft Exchange
-Customer service focus
-Strong team player
-Excellent communication skills
-Minimum of 3 years relevant job experience
-Linux experience is desirable
-Experience working with various ISVs (i.e. Trading Technologies) and in-house developed trading applications
-Experience working with CQG, Bloomberg and Reuters is desirable
-A 2 or 4 year college degree

Technology jobs in Chicago, Jobs, Chicago, Technical Support, Support Analyst, Help Desk, Windows, Microsoft Office, Exchange, Linux, Trading

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