Help Desk Support Technician

Responsibilities:
-Provide technical assistance for internal and external customers
-Assist remote users with software installations and troubleshooting
-Effectively escalate and follow up on support requests
-Monitor and respond to multiple requests rapidly - voice, email, pager, etc.
-Perform daily tasks related to data processing- monitoring, review and escalation notification

Qualifications:
-In-depth knowledge of desktop browsers and at least 2 years of application and desktop systems support experience.
-Excellent written and verbal communication skills and strong problem solving and analytical skills.
-Must work well in a team-based environment for 200+ end users.
-Experience with network and Internet protocols including TCP/IP, FTP, web services, and SMTP.
-A+ Certification and BS in Computer Systems, Information System Technology, or related field.

Help desk jobs in Chicago, Jobs, Chicago area, Help Desk, Technical Support, Support Technician, Desktop support, A+ certification, Networking

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