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Head of Support
Click
Here To Apply Now!
Up to $90K plus bonus
Responsibilities:
-Organization and Management of U.S. support.
-Primary contact to top customers.
-You ensure that the support team restores as
soon as possible the functionality of the installed
solution in case of failure.
-Report to head of global support.
-In close cooperation with the Development Department,
analyze problems and make the information flow
in all directions.
-Advise customers to user questions and contribute
directly to customer satisfaction and success
of Company.
-Design and implementation of the specified
support policies and operational concepts.
-Development and implementation of solutions
to software problems.
Qualifications:
-Successfully completed training/education in
the IT sector
-3-5 years professional experience with 1st
and 2nd level support
-Experience in product data management and /
or in catalog management ideal
-Knowledge of Java, Eclipse, HTML, XML, XSLT,
JavaScript, Subversion, CVS, relational databases
like Microsoft SQL Server 2005/2008 or Oracle
10/11 and in the integration of standard software,
SAP IDOC, WSDL.
-Knowledge of Bug tracking systems and provide
for organized storage structures
-Leadership ability
-Strong analytical and communication skills
-Assertiveness
-High flexibility with outstanding initiative
-High degree of autonomy
-Conflict resolution skills
-Ability to motivate
Jobs, Detroit, Michigan, Head of Support, Software
support, Technical support, Product data management,
Catalog management, Java, Eclipse, HTML, XML,
JavaScript, CVS, Subversion, SQL Server, Oracle,
SAP
Recruiting
services by Next Step Systems - www.nextstepsystems.com
For more information about this opportunity
contact:
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