Desktop Support Analyst, Level 1

$40-$60K

As the Desktop Support Analyst, you will be responsible for providing computer, server, telephony and building infrastructure support for end users and assisting IT staff with daily troubleshooting and maintenance.

Responsibilities:
-Respond to telephone calls, emails and requests for technical support.
-Document, track and monitor problems to ensure a timely resolution.
-Assist in the maintenance and support of desktop PC, hardware, software, operating systems and printers.
-Maintain a clean and well-organized server room.
-Assist in identifying technical problems and conducting research to resolve issues.
-Flexible schedule – ability to work some nights and weekends.
-Do Moves, Adds and Changes.
-Demonstrate reliable and predictable attendance.

Qualifications:
-Well-organized, good communication skills, and attention to details.
-Strong customer service orientation; ability to work well with all levels.
-Ability to build computer workstations.
-Experience with Windows 2000, Windows XP Professional, and Microsoft Office applications.
-Experience working in a Linux environment.
-Experience supporting Blackberries.
-Knowledge of commonly used concepts, practices and procedures.
-Ability to lift 30 to 40 pounds.
-Degree in information technology or network technologies related field.
-1-2 years of related hands on experience, 2-3 years preferred.

Technology jobs in Chicago, Jobs, Chicago, Desktop Support, Technical Support, Help Desk, Windows, Microsoft Office, Linux, PDAs

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