SR Network Engineer - Thornton, CO

Up to $97K

Responsibilities:
-Responsible for direct customer communication, working closely with all other technical teams, and maintain deep technical knowledge of multiple technologies within a customer’s environment. This may include network, security, systems administration and storage management services.
-Provide world-class customer support and technical expertise for customers.
-Provide direct operational support of largest managed services customers, maintaining ownership and end of the road support for complex environments
-Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
-Provide clear technical documentation and written ISO9001 procedures to ensure other team members can assist in monitoring, troubleshooting and changing complex customer environments.
-Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from sales, customer service and field operations.
-Provide technical assistance to all internal/external customers during network outages.
-Have a familiarity with client base and the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
-Assist in the development of reportable operational metrics within the team.
-Perform scheduled network maintenance activity, including evening and weekends, when required.
-Willing to work in a rotating after-hours On-Call environment
-Become proficient in the network architecture including layer 1-3 infrastructure and MPLS technologies.

Qualifications:
-Five to Ten years industry experience in a Network Operations Management or Network Engineering role.
-Two plus years experience with Check Point firewalls
-Two plus years experience with Cisco CSS Load Balancers
-Routing protocols and related technologies including BGP, OSPF, EIGRP, MPLS, NAT.
-L2 switching and spanning tree technologies.
-Firewall, VPN and security technologies.
-DNS and load balancing technologies (SSL, Cookies).
-SNMP and monitoring platforms.
-Some hands-on Linux or Unix, Windows experience.
-Extensive knowledge of data communication concepts and technologies is required.
-Very strong customer service and communications skills (written and oral) are required.
-Strong network problem isolation and resolutions skills required.
-Must have the ability to lead and direct vendors to assist them in their efforts.
-Strong interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-Strong time management and organizational skill are required.
-Must have the ability to effectively work in a team environment, as well as independently or as a self starter.
-Must be willing to assist and direct junior technical staff

Additional preferred qualifications:
-4 year college degree or equivalent experience.
-CCNP, CCDP, CCSP, CCIP, CCIE, JCIS, JCIE, or CISSP
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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