Responsibilities : SHIFT (MON-FRI): 8am-5pm

• Dedication to providing world class customer service.
• Act as Tier 2 escalation support to solve product and services problems in the data centers and on customer’s hosts.
• Monitor daily health of the TSM server environment.
• React and respond to day to day problems and changes related to storage administration, including but not limited to: Disk space, Data Backup and Recovery, Disaster Recovery, Tivoli Storage Manager (TSM) backup failures.
• Develop and maintain departmental processes and documentation.
• Perform tape backup installations, provisioning, troubleshooting and decommissioning.
• Utilize Remedy for Problem Management and Change and Task Management.
• Provide sales support as directed.
• Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
• Work with the Engineering group to help develop and test new technology and solutions.
• Participate in multiple projects and shifting workloads.
• Participate on projects providing technical expertise for the success of the project.
• Utilize the change review process and tools as required by each project task.
• Attend Design Review meetings to analyze prospective client system design.
• Provide post-implementation support.
• Provide education to others in the department and company.
• Train/mentor junior staff members as appropriate.

Qualifications :
• BS in Computer Science, equivalent Technical School training or equivalent work experience that includes appropriate training courses.
• 3-5 years experience providing storage administration services to clients.
AIX, Microsoft or TSM Certification.
• Experience with installation, maintenance, and general support of TSM servers and clients and related software products.
• Demonstrated in depth knowledge of job specific storage technology (TSM or HSM etc).
• Experience with tape library storage solutions.
• Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
• Extensive problem-solving skills for debugging TSM, operating systems, and network issues.
• Experience with business continuity technologies & practices, including high-availability, clustering, and data vaulting solutions.
• Experience providing services with a data center outsourcer, MSP or web hosting business.
• Shell and/or PERL scripting knowledge desirable.
• Understanding of HP/UNIX, Solaris, Windows, Linux, and TCP/IP.
• Understanding of data center infrastructure technologies.
• Understanding of midrange and storage technologies.
• Understanding of network technologies.
• Understanding of SQL server administration.
• Understanding of MS Exchange server administration
• Understanding of Oracle database administration
• Understanding of Tivoli tools, debugging packages, and monitors.
• Self-motivated and flexible to accommodate possible changes in business strategies.
• Excellent written and verbal skills.
• Excellent organizational and time management skills.
• Team player, can lead or follow as necessary.
• Ability to participate in off-hours and weekend support

$65-78K

For more information about this opportunity contact:

Computer .net developers and SQL Server positions / job opportunities in the Chicago Illinois area.