Dearborn MI Jobs, Systems Administrator, HP ProCurve Switch Support, Palo Alto Firewall Support, Windows, OSX, VmWare, Michigan Recruiters, Information Technology Jobs, IT Jobs, Michigan Recruiting
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Key for this opening are HP ProCurve switch support, Palo Alto firewall support, Windows and OSX support, VmWare support and a great attitude.
The job function calls for Information Technology support at the server and client, LAN/WAN support, and day to day office automation support at the desktop. The position also calls for customer production support of the internal e-Business Service Center (eBSC) and external customers as passed on by the eBSC.
Information Technology Responsibilities:
-Perform daily start-of-day/end-of-day monitoring to ensure availability of critical systems.
-Provide support of in-house ESXi VM and VMware solutions.
-Provide ongoing monitoring of designated internal and client applications, adequate response to problem reports and trouble tickets for those applications, and timely resolution or escalation of those problems.
-Provide end user support for desktop & mobile hardware (Windows, Apple and Android), OS, and application software.
-Provide support for server hardware, OS, and network software.
-Provide support for the office voice network including the Mitel switch, voice mailboxes, VOIP support for conference phones, and advanced telephone features in the Call Center.
-Provide support for the data network.
-Provide support of Symantec backup and antivirus solutions.
-Provide MS Exchange server and desktop user support.
-Support new hire process by ensuring desktop equipment, phones, voicemail, and needed network/application access is in place as needed, occasionally on short notice.
Production Support Responsibilities:
-Provide support for code deployments to internal and external customer solutions that may include IIS, SQL, OS, SMTP, and automated monitoring solutions.
-Diagnose, resolve, communicate and interpret technical issues between level one and level three support teams or third parties.
-Demonstrate fixes, patches, resolution procedures to level one.
-Focus on closing/testing issues in a timely, high quality fashion.
-Utilize company processes/procedures and recommends ongoing process improvements
-Monitor Service Request Queues, Report team performance against KPIs, follow up on stalled tickets and troubleshoots process issues
-Monitors servers and databases for proper operation. Respond to errors raised by feed system processes and fixes/escalates the issues found.
-Will share 7x24 on-call responsibilities.
-Self-training & research of new developments and/or procedures involving IT systems.
Education & Experience:
-Bachelor’s degree in Computer Sciences or Information Technologies Systems, desirable but not required.
-2 or more years of experience in supporting client/users in mixed LAN/WAN Windows environment and data communications principles.
-In depth working knowledge of PC systems including all Windows Operating Systems and Applications, LAN/WAN, TCP/IP protocols, Network Security, Firewall, VPN and Directory Services, including implementation, administration and security.
-Proficiency in MS Office products including Excel, Outlook, Word, Access.
-Knowledge of MS SQL Server Data Base Administration, IIS, Exchange Server, VmWare, Microsoft ASP, HTML and Apple products.
-Ability to read, analyze, and interpret the technical documents.
-Ability to respond effectively to the most sensitive inquires or complaints.
-Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
-Works with minimal supervision.
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