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The Cisco Voice Engineer will assist with build out of IP Telephony infrastructure. This Cisco Voice Engineer is responsible for assisting with implementation of complex voice infrastructure & call center applications. The Cisco Voice Engineer will be responsible for implementation of migration strategy for traffic & toll free numbers, load testing & technical documentation for the expanded scope to address contact center needs for critical business path.
-Provide engineering assistance with the migration and expansion of the existing enterprise wide Cisco IP telephony platform (CUCM) and Cisco Contact Center (UCCE) system.
-Specifically with 1) migration of the existing Cisco AS5400 T1/PRI PSTN Gateways to (14) Cisco ASR 1002 SIP PSTN Gateways; 2) migration/expansion of the existing CVP VoiceXML gateways by adding nine (9) new Cisco 3945E VoiceXML gateways; and 3) assist with operationalization of the infrastructure using Prime Collaboration for monitoring and assurance.
-Assist with change management related to infrastructure build including TDM & SIP/IP Toll Free migrations.
-Articulate the impact of technical and non-technical information and have good technical writing skills.
-Provide effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Deliver project and process documentation.
-Promote the efficiency and productivity of the UCCE environment by ensuring quality control in call routing to increase efficiency and maximize the customer experience.
-Bachelor’s degree in a technically related field of study.
-7+ years of progressively responsible technology experience.
-Should have hands on experience and technical knowledge of environments utilizing Cisco IP Telephony, Contact Center, IVR and Call Recording.
-Excellent communications skills (written and verbal) and ability to work both independently and in a group.
-Experience in an enterprise environment is required.
-Good understanding of Toll Free Routing features and communications protocols such as H323/SIP/QoS/QSIG/G.711/G.729, SRST, private line services from T1 to DS3 is required.
-Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership.
-Good leadership skills.
-Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems.
-Articulate the business value and impact of advanced technical and non-technical information and understands when to escalate issues.
-Frequently anticipates problems and analyzes ways to mitigate the risk.
--Cisco Routers and Switches.
-Advanced understanding of business technology drivers and their impact on architecture design.
-Advanced understanding of performance and monitoring.
-Advanced understanding of industry best practices.
-Advanced troubleshooting skills.
-Previous banking/financial industry experience is a plus but not required.
Other Traits and Characteristics:
-Hands on experience VoIP/IPT, SIP deployments, Call recording and Contact Center solutions consulting, design, configuration, deployment, documentation and support.
-Configure base CUCM components, such as device pools, Call Manager groups, and other common elements. Build dial plans including route patterns, route lists etc.
-Investigate and respond to alarms raised by monitoring tools on systems.
-Experience with Cisco Unified Contact Center Enterprise, Call Recording & IVR.
-Strong understanding of dial plans, device pools, media resources.
-One of the following certifications: CCNP, CCVP or CCIE.
Keywords: Columbus OH Jobs, Cisco Voice Engineer, Cisco, CUCM, Cisco IP Telephony, Voice, Data, Exchange Unified Messaging, T1, DS3, Ohio Recruiters, Information Technology Jobs, IT Jobs, Ohio Recruiting
No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.
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