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Trade Support Engineer, 2nd Shift, Chicago, IL Back>>

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Trade Support Engineer, 2nd Shift

Sit alongside Traders and support trading applications. The system environment consists of proprietary and 3rd-party software applications, covers the entire stack of software needed to trade electronically, and consists of broad and varied technologies. Company is looking for a candidate with a combination of technical expertise and electronic trading system support experience to fill a Sunday through Thursday overnight support role on this team.

Responsibilities:
All members of the operations team are responsible for two primary duties:

Production Trade Support:
-Work closely with traders on the trade desk to support the trading workflows.
-Provide level one and level two support of trading system issues.
-Escalate issues to other teams as appropriate by providing detailed log snippets and summarizations that bring the development team up to speed quickly on the problem without the need for them to conduct a level one/level two analysis themselves.
-Become proficient in area's trading tools.
-Document outages in the outage tracking system and follow up with development teams to drive permanent resolutions.
-Utilize a “fix it twice” mentality to use tactical solutions to get trading systems stable again but then follow up with the strategic fix soon after.

Build and enhance operational infrastructure
-Create/enhance tools to make operational workflows more automated and less error-prone.
-Add to the monitoring infrastructure to allow more proactive detection of problems and issues.

In addition to performing all team duties listed above, team members are all expected to be active participants in a strong, positive team-oriented environment.

Qualifications:
-1+ years of experience working in a trading support role.
-Knowledge of Linux/UNIX command shell navigation required.
-Python/Perl/Shell or similar scripting experience required.
-Knowledge of basic SQL queries required.
-Working knowledge of incident and problem management.
-Previous electronic trading experience is a plus.
-Bachelor's degree in Computer Science/related field or equivalent experience.

Desired Traits:
-Able to handle high pressure environments, analyze problems and act quickly.
-Demonstrates a sense of urgency.
-Possess an engineering mindset.
-Self-motivated with strong time management skills.
-Excellent communication skills and ability to bridge communication gaps between trading and technology.
-Great problem solving skills.
-Perceptive and observant to help identity problems in the trading environment.
-Willing to learn.
-Customer focused.
-Honest/high sense of integrity and able to learn from mistakes.
-Strong sense of ownership.

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