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NOC Engineer, Chicago, IL Back>>

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NOC Engineer

Shift:  Wednesday-Saturday, 7pm-7am

Provide 1st and 2nd level support for Company’s Global infrastructure. This position will be charged troubleshooting and monitoring the environment.

Responsibilities:
-Monitor the infrastructure systems for problems (including servers, networking, storage, site and job scheduling).
-Troubleshoot issues as they arise as well as escalation to 2nd and 3rd level support personnel as needed.
-Manage and coordinate access and installs at remote sites in Asia and Europe.
-Work with carriers on installs and solving outages.
-Coordination of communication for support teams and the Company’s broader technical community during outages and major changes.
-Basic administrative support for job scheduling.

Qualifications:
-Willingness to work shift.
-College Degree in CS or MIS preferred.
-3-5 years experience working with MS Windows Operating Systems.
-2-3 years experience with enterprise level network hardware and supporting a blade center environment.
-Strong knowledge troubleshooting Layer 1, Layer 2 and Layer 3 issues.
-Solid Linux experience.
-Experience working with monitoring systems (Netcool, NetXms, Zabbix, etc.).
-Experience dealing with telcos and WAN troubleshooting.
-Knowledge of Windows or Cisco.
-Basic Database administration skills.
-Excellent written and verbal communication skills.
-Experience working in fast paced, aggressive companies.
-Strong entrepreneurial spirit.
-Self-motivated individual with excellent organizational, multi-tasking, prioritizing, and teamwork skills.
-Ability to work in a stressful environment

Additional Preferred Qualifications:
-Shell Scripting (bash, sed, awk) a plus.
-Experience with Tidal a plus.
-Basic understanding of SAN and NAS storage a plus.

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