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Middleware Applications Specialist
Responsible for Middleware support to US and Canada. Plan, coordinate and perform the installation of technology based products and solutions in the field. Strong product knowledge and judgment will be utilized to resolve customer issues in a timely and professional manner.
-Provide the highest level of expertise to customers and employees in regards to proprietary software and to future Technology based solutions.
-Work in a team environment to ensure the overall success of all technology based products from a service perspective, working with Sales and Marketing.
-Assist with evaluations and validations of new products and summarizes performance for management.
-Train others on existing and new products.
-Be responsible for prompt problem resolution within sales and other personnel to expedite repairs/resolutions.
-Assist with the execution of a plan to train the teams.
-Support others on company line of middleware products.
-Collect and summarize feedback from both internal and external customers on middleware products for future improvement and or development of existing or new products respectively and shares with management on a regular basis.
-Perform all other duties as assigned by management.
Education & Requirements:
-To perform this job successfully, an individual should have knowledge of Middleware, Microsoft Office Suite, Internet and working knowledge of DOS and Windows.
-Bachelor's degree in Information Technology or another related Computer Science discipline from a four-year college or university or a Medical Technology degree with 5 years working in clinical lab or Technical Support position and 1-2 years' experience working with or supporting middleware.
-Desired: Prior experience/education relating to Biomedical Engineering, Medical Technology, Coagulation or Biology.
-Current Driver's License, Passport.
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